Natural Morality

David Brooks’ editorial in the Friday, July 23rd New York Times was on morality, in particular the type which naturalists view as another outcome of evolution. The naturalist position is that, much as we have over time developed receptors for sweetness and saltiness, we have also developed receptors that recognize fairness and cruelty. 

At a recent conference organized by the Edge Foundation, researchers attested to the evidence for that inborn moral sense. Paul Bloom of Yale reported on experiments in which babies were shown a figure struggling to climb a hill, another figure trying to help it, a third trying to hinder it and then the hindering figure being either punished or rewarded. Babies as young as six months clearly preferred the helping figure over the hinderer and by eight months preferred the punishing of the hinderer over rewarding her. While Bloom doesn’t pretend that this implies that people are born “good,” he does claim that it shows we are all born with an ability to distinguish basic right and wrong. 

But since we homo sapiens as a group don’t seem to suffer from a surfeit of morality, how do we each arrive on our moral path? 

There was some disagreement at this conference over how much we rationally control our moral behavior. The role of emotion has recently been emphasized as a critical part of decision-making (see our upcoming entry on decision-making).  Some have even suggested that emotion is the real basis for a decision with moral reasoning following simply to justify the decision, much like the proverbial man on the elephant who tells himself that he is the one moving the beast but is in fact only along for the ride. 

Studies done during the last couple of decades, which Brooks doesn’t mention, inquired as to why some gentiles, under no external compulsion, risked their and their families’ lives to protect Jews during the holocaust. The studies found that the gentiles in question viewed themselves as “just that kind of person,” people who had been raised with the sense of obligation to do whatever they could to help others in need, a morality which they practiced without a whole lot of forethought. That is, they performed those heroic acts essentially out of habit.

With the pressure of the economic downturn, the temptation to bypass ethical constraints is evident.  Bill-padding and double-billing have increased dramatically this decade over last, as have frauds and conversions of trust and other third-party funds.

Is there also a laxity in morals, as opposed to ethics?  Professional lapses not expressly prohibited but simple failures to be fair and straightforward?

Perhaps there is no mandate for lawyers to act morally or even room for moral considerations in our profession.  We are, after all, supposed to be zealous advocates, and no doubt many (possibly emotion-based) ethically close calls are strenuously defended as being in clients' best interest. 

But  it is also possible that high standards of morality may be a obligation owed to our clients in the interest of providing them with the best result.  As reported in our entry "What's Morals Got to Do With It?,"  a study by the Consortium for Research on Emotional Intelligence found that financial advisors who demonstrated high levels of “moral and emotional competency” nearly doubled the return on their client portfolios over the S&P 500 average. “Results showed that Integrity was the key behavioral competency which predicted the most positive returns for clients."  Integrity was seen as someone who "walked the talk."

If morality can change a financial advisor's returns, might not a lawyer armed with morality sway judges and opposing counsel? 

Then there is the matter of how we treat each other in our law firms and law departments, where we are less burdened by the goad of zealous advocacy. The Project for Attorney Retention and the Minority Corporate Counsel Association recently reported that nearly one- third of the 700 women partners surveyed had been “bullied, threatened, or intimidated out of origination credit.” This is not a backwoods phenomenon--three-fourths of these women are in firms of over 250 lawyers.  A frequent complaint is that their partners trot out women for client pitches and then exclude them from the work (and of course the origination credit).   "Clients will be surprised that the attorney that they think [is working on the matter] is not getting the credit," says Roberta Liebenberg, chair of the ABA Commission on Women in the Profession.

One of the more interesting points made at the Edge conference is that “people who behave morally don’t generally do it because they have greater knowledge; they do it because they have a greater sensitivity to other people’s points of view,” otherwise known as empathy.  Marc Hauser of Harvard reported that bullies—people clearly not acting morally-- are surprisingly sophisticated in the ways of interpersonal commerce, particularly in reading others’ intentions, but they are not able to "feel their pain." Which makes them good manipulators and strategic operators for their own benefit without the drag on their trajectory of caring about the impact of their actions on others.

Empathy is one of the traits that lawyers often score low on--all the better to not deter us from surging onward on behalf of our clients, certainly some would say.  But firms might consider steps to counter that tendency by adopting compensation and other encouragements to "feel each others' pain."

As Brooks says, it is good to ground virtue in the day to day. 

Does Associate Satisfaction Still Matter?

The American Lawyer recently published its A-List, AmLaw's "look beyond pure dollars to quantify the 20 most successful law firms."  What it "looks" at to make that assessment is revenue per lawyer, pro bono commitment, diversity and associate satisfaction. 

AmLaw tips its hand about the continuing importance of dollars by double weighting revenue per lawyer, but also double weights, interestingly enough, pro bono commitment. The latter almost single-handedly accounts for the two new arrivals -- Paul, Hastings, Janofsky & Walker and Finnegan, Henderson, Farabow, Garrett & Dunner. 

But the biggest movement in the A-List this year compared to last is in the widening range among these firms in rates of associate satisfaction--an average 23% swing--and the impact that has on which firms are designated most successful. 

Lower associate satisfaction scores contributed to the exit of four firms from last year's A-List: Howrey, Irell & Manella, Kirkland & Ellis, and Sullivan & Cromwell.  And a 44% increase in its associate satisfaction score, reflecting a commitment to lockstep pay and communication, according to AmLaw, propelled Debevoise & Plimpton up to number three.

Of course this is the first list to emerge since the 2009 layoff/furlough/delayed entry debacle, so perhaps some volatility should be expected. 

AmLaw concludes its roll-out of the A-List with the statement that "Associates' power may have diminished during the recession, but not when it comes to the A-List." 

The question is:  Why not?

During a period of short-term cost cutting and expectations of long-term reduced growth, when law schools continue to churn out the same number of graduates, many of whom are competing with the lawyers already axed for a smaller number of law firm jobs, why does associate satisfaction really matter much any more?  Aren't there enough junior lawyers out there who will knuckle under and produce results sufficient to fuel the chugging machinery of our law firms without law firms expending the money and effort needed to prop up associate satisfaction rates?  Aren't law firms, in a long-awaited pendulum swing, back in a buyer's market?

The short answer is yes and no.

Yes, there are plenty of bodies for sale.  While law school applications fell for awhile (prompting concern that the quality of graduates must be going down), they have most recently gone up again. In any event law schools continue to produce the same number of new lawyers, and many of those grads continue to prefer to join larger practices (instead of joining the ranks of solo practitioners, for example, which account for over 70% of lawyers in the United States).  All of which puts law firms that boast nothing more than jobs to fill in an enviable position.

So can't a firm ease up on its satisfaction efforts?  Where else, exactly, are these lawyers going to go?

Contrary to that recently spreading, though often unspoken, line of thinking, associate satisfaction is still important--firms should shoot for the competitive advantage that higher satisfaction produces. 

Getting the right answer to a client is not what distinguishes a firm from the rest of the pack these days.  Senior partners at good firms across the country are able to deliver spot-on expertise and client service.  What distinguishes top-tier firms from the rest is the depth of their teams--allowing them to truly leverage their partner skills through the use of competent junior lawyers. Educating and keeping the "keepers"--the young lawyers who are able to do more than just warm the bench, who can bring real value to a firm and its clients--is still the big challenge for firms that want to be at the top, regardless of the drop in industry attrition rates.  

Gen Yers in particular, in search of a portable career, are often going to firms to build their resume, pay off loans and get some substantive training.  Not necessarily to stay, regardless of their credentials.  A recent study indicated that 3/4 of the best reviewed associates are not interested in a biglaw practice. In the UK, the percentage of associates wanting to stay for partnership has dropped from 50% to 38% just in the last 2 years.  Whatever these statistics mean in terms of attrition, they do not bode well for firms who want to provide the best client service.

Nor is this just an issue for today. Fewer associates will be going through most firm pipelines, making the value of each of them even greater and the importance of a high rate of retention more critical.  So we must recruit carefully, train well, and provide reasonable support --to deepen the bench, yes, but also to be in a position to nimbly address opportunities to expand and to replace retiring partners. 

So looks like AmLaw may be right.  There is power in having bright associates interested in and well suited to firm life who are committed to their firms and enjoy what they do.