Invalidating Work/Life Balance?

This past August a court dismissed an EEOC discrimination suit against Bloomberg contending that the company had systematically discriminated against pregnant women or those who recently returned to work from maternity leave. The judge, New York district court judge Loretta Preska, saw the EEOC's essential charge to be that  Bloomberg, as a company policy, did not provide work/life balance for its employees, which policy disproportionately discriminated against women employees.

The judge found insufficient evidence of such discrimination, but went further: the law, she opined, "does not mandate work/life balance"--"balance" is not a corporate obligation. A company like Bloomberg, she adds, explicitly states that it expects "all-out dedication" from its employees in return for a hefty paycheck. Indeed, the company Code of Standards states that Bloomberg “is your livelihood and your first obligation.” And she noted that both men and women have complained about work-life balance there. Thus, "making a decision that preferences family over work comes with consequences. But those consequences occur for anyone who takes significant time away from Bloomberg, not just for pregnant women and mothers.”

"The law does not require companies to ignore or stop valuing ultimate dedication, however unhealthy that might be for family life,” she wrote. “Whether an individual in any family wishes to make that commitment is an intensely personal decision that must account for the tradeoffs involved, and it is not the role of the courts to dictate a healthy balance for all.”

As may have been expected, a firestorm of controversy erupted over this decision, evidenced by the comments not only on the ABA Journal site above but also on the Careerist, NY Times, Wall Street Journal and Ms. sites.

And it didn't help that Judge Preska quoted Jack Welch, the long-retired chairman of GE, on his take on work/life balance:  “There’s no such thing as work-life balance.” This is the same Jack Welch who in a book titled Winning, co-written with his third wife, gives this advice:

There’s lip service about work-life balance, and then there’s reality….  You need to understand that reality:  your boss’s top priority is competitiveness. Of course he wants you to be happy, but only inasmuch as it helps the company win.

An article in the Wall Street Journal today, noting that the number of women in corporate leadership positions in New York State has not appreciably increased over the last few years, brought this Bloomberg decision to mind. A report conducted by Columbia Business School and the Women's Executive Circle of New York, the third in a series of biannual surveys tracking the number of women executives and board members at the state's largest 100 publicly traded companies, found that women held 15.9% of high-level leadership positions in 2010, up from 14.7% in 2006--a little more than a 1% increase.

Back in 2006, our entry "Five New Studies on Diversity in Law" pointed out the disadvantages that women, particularly those trying to have families, experience in legal practice, effectively limiting the number of women partners to approximately 17% at that time, a number that is not much changed today.

Also in 2006, an article published in The New York Times entitled "Why Do So Few Women Reach the Top of Big Law Firms?" similarly elicited a barrage of comments.  But Karen M .Lockwood, a senior female partner in Howrey, a Washington D.C. firm, who was the president of the D.C. Women's Bar Association, was quoted as making a distinction, saying that "Law firms are way beyond discrimination—this is about advancement and retention. Problems with advancement and retention are grounded in biases, not discrimination." 

Ms. Lockwood correctly identified a distinction. Discrimination is overt, explicit and legally actionable--not what Bloomberg is guilty of, while bias is implicit and often unconscious, covertly undermining the actions and opinions of some of the most overtly committed supporters of women. 

Most experts agree that the Bloomberg decision is correct on the law.  Everyone, women included, is entitled to trade leisure or family time for a bigger paycheck.  And this of course is particularly likely to happen in industries such as law where, still, time is considered the currency of value: the more time you spend on work, the more valuable you are.  Perhaps, in the end, that is the key to the "glass ceiling" problem that persists:  women are simply less willing to make that tradeoff. 

But there is another issue that the Bloomberg decision raises.  Few lawyers and law firms today would admit to outright discrimination against women, and even fewer could be convicted of it.  But unconscious bias is another matter.  Has the Bloomberg decision fueled unconscious bias against women? 

Ranier Kuchl, the concertmaster of the Vienna Philharmonic, expressed a commonly held opinion when he said that he could instantly tell the difference with his eyes closed between the sounds produced by male and female musicians, particularly those playing "male" instruments, such as tubas, trombones and French horns, which, the theory went, required the greater lung power of a man.

Nonetheless, over the past thirty years the use of screens and rules to assure anonymity have become standard in music auditioning. During the same time, the number of women in the top US orchestras has increased fivefold. The first time new audition rules were in place at the Metropolitan Opera in New York, all of the four new positions were awarded to women, more than doubling the number of women at that time in the entire orchestra.

What the classical music world thought was a pure experience—listening to someone play—was demonstrated in fact to be biased by conscious and unconscious gender cues. Another lawyer, Jennifer L. Bluestein, head of professional development for Baker & McKenzie, was quoted in the above New York Times article as saying that "Some of this is left over from the sexual harassment cases from the 90's, but I think that it's more because of the fact that we don't look like men." The evidence from the classical music industry seems to support Ms. Bluestein's comment--those visual cues can obviously undermine a purportedly unbiased person's perceptions of actual performance.

Similarly, in identical speeches delivered by equally talented speakers, the male is invariably judged to be the more persuasive speaker, even by women in the audience.  And men who excuse themselves from work to go to a soccer game or relieve a babysitter are consistently viewed positively for being involved with their families, while women who do the same thing with the same regularity are viewed negatively, as being not fully committed to their work.  And so it goes.

What is evident is how important gender is in shaping our unconscious biases. Company policies that reinforce those traditional biases are likely to breed--even stronger biases.  And as a result even fewer women will be afforded the opportunity to turn over their lives to their work.  If women are the ones who are opting out of an industry's or company's workforce because of work/life balance concerns, it will be all women, whether they will also eventually make the same choice or not, who will suffer from the bias that those experiences reinforce. 

Today the number of lawyers, both men and women, and particularly those stalwarts of Gen X and Gen Y, who are adamant about the importance of work/life balance are greater than ever.  Which makes the likelihood of peopling with the best talent any business that devalues balance much more challenging. 

Plus, there are substantive advantages realized by a business that affords employees a healthy lifestyle--as a recent New York Times article on “decision fatigue” reports, those who’ve made too many judgment calls in a day “take illogical shortcuts and tend to favor short-term gains and delayed costs. … [T]hey become inclined to take the safer, easier option even when that option hurts someone else.”

Or as psychologist Roy F. Baumeister puts it: “Even the wisest people won’t make good choices when they’re not rested…”

A recent article on the Bloomberg decision concluded: "Allowing people to have full lives, in short, isn’t a favor to women—it’s a better way to run a business."

Or as Jack Welch has also said: “If there was ever a case of ‘Do as I say, not as I did,’ this is it. No one, myself included, would ever call me an authority on work-life balance.”

That Old Crying Feeling

The following entry won the BlawgWorld Pick of the Week. BlawgWorld is a free weekly email newsletter that links to the best articles on the Web for lawyers and law firm administrators.

 

                                                     

House Speaker John Boehner teared up when introducing two newly elected Republican congressmen during a closed party meeting on September 15th, not the first time Boehner has choked up in public. A lengthy list of public cries just over the last few years include tears at a commencement speech, while thanking colleagues for their support during budget negotiations, during a talk about schools, discussing at various times his wife and his 11 brothers and sisters, celebrating election night, singing "America the Beautiful," talking about American security and American families who are suffering economically and simply upon taking the speaker's gavel, many of which sobs are commemorated on YouTube.

 

While Boehner seems to get away with it, The New York Times columnist Gail Collins contends women particularly must avoid tears in order to maintain their credibility:

One of the best-remembered moments in the Obama/Clinton campaign — Hillary Clinton cries in New Hampshire — is an excellent example of the difference between what men and women can get away with, tear-wise...With her back to the wall and the presidency on the line, Clinton approached the edge of a sniffle and we are still talking about it. Boehner is driven to great, noisy sobs when he contemplates the fact that as a youth, he mopped the floor at his father’s tavern...

[Nancy] Pelosi, of course, does not cry in public. We will stop here briefly to contemplate what would happen if she, or any female lawmaker, broke into loud, nose-running sobs while discussing Iraq troop funding or giving a TV interview.

Vivien Chen, of the Careerist, concludes that women can cry to diffuse a bully, but, otherwise, crying's probably not so cool.

According to the Harvard Business Review, Boehner can get away with crying "because of three key differences between John Boehner and the rest of us above-average professionals looking to progress in our careers: first, he's the boss, second he's not crying about workplace issues, and third, he's old (or older, depending on where you sit)."

The unwritten corporate rule is simple, according to HBR: "It is never okay to cry in your office, with your colleagues, or, god forbid, in front of your boss." So if you feel tears coming on, HBR advises that you either excuse yourself and "then get the hell out of your office...And if you can't keep it together to excuse yourself, simply exit the building quickly and worry about explaining later."

Does it surprise you, then, to learn that a study conducted by recruitment consultants Michael Page International found that mounting stress of all sorts leads one in three lawyers to cry?

Probably most lawyers would be loathe to admit to crying, so such a statistic looms rather large. If there are behind-the-door sobs, the question becomes whether tears are ever a good response during your working day, public or not.

Human beings are the only species that cries emotional tears, so there isn't any animal data available, but there's some interesting research about the differences in the crying habits of men and women.

Evidently women are biologically wired to shed tears more than men. Cells of female tear glands look different than men's and her tear ducts are smaller, so if a man and a woman both tear up, the woman's tears will spill onto her cheeks more quickly.  A hormone in tears called prolactin, a lactation catalyst, also aids in tear production. By the time women reach 18, they have 50% to 60% higher levels of prolactin in their bloodstream than men do.  Age is also a factor.  In an extensive study, researchers found that women under 45 are 10 times more likely to cry at work as men 45 and older.

A study of 37 countries determined that women in developed Western economies not only cry much more than men, but also much more than women in societies where women have fewer rights.

The male reticence to tear up seems to be related to testosterone levels.  As men age, and their testosterone levels decrease, they cry more. There are also powerful cultural inhibitions that make men less likely to cry, although those are relatively new, according to Tom Lutz, a University of California, Riverside professor. In the context of centuries and millennia, "male tears are the norm and males not crying is a recent historical aberration," he says, traceable to the late 19th century, when factory workers—mostly men—were discouraged from indulging in emotion lest it interfere with their productivity.

Which brings us again to lawyers in modern offices, wary of demonstrations of vulnerability, weakness or failing to spend time productively.  Yet evidently still shedding tears, even if behind closed doors.

What is one to do with those exasperating feelings of frustration and anger that would like to express themselves fluidly?

We have reason to believe that not only do men and women have different crying profiles but that they experience strong emotion differently--men have a stronger and longer-lasting physical response to emotion than women do, with higher heart rates and blood pressure, and it is more debilitating to their cognitive functioning--they aren't able to think as clearly and they remember fewer details of what happened during the emotional experience than women do. 

So what looks like a ban against emotional displays in the office for fear of reducing productivity more likely reflects the male experience of debilitation.  It is the male experience that may in fact give some justification to keeping one's emotional experience at the office more serene--let's not impair our functioning with this kind of stuff.  That attitude becomes the cultural norm, and women are often branded as the ones who breach it.  But women, unlike men, can move through their emotional experience more quickly and with less impairment, making their aversion to an office episode less likely, at least for reasons of reduced productivity. 

The alternative is to suppress emotions, and the adverse impact of suppression is much more dramatic for both sexes. Cognitive functioning declines significantly when the required energy is devoted to choking off emotional expression, leaving little energy for rational thought. And suppression means the cause of the emotion is not being dealt with--the culprit is not being confronted--and therefore there is no relief in sight.  So suppression both traumatizes more significantly and lengthens the period of damage.

What can we as practitioners conclude from all of this?  If you are a Boehner and feel those tears start to flow, go ahead and find a place to let them flow.  Preferably one that is not immediately in sight of your clients, colleagues or staff.  Wring out all the emotion--anger and hurt-- from those tears and then, when the storm has passed, sit down and analyze what brought on those emotions.  Are you frustrated with your situation?  Angry at someone's words?  Worried about the impression you made?

Once you have a handle on what feelings prompted the tears, go directly to the source and articulate those feelings.  "When the client told me how dissatisfied she was with my brief, I was devastated since I  had worked so hard on it." 

Then come up with a plan to get you back on the road forward.  "I would like to have a conference call where we go over each complaint so I can produce a second draft that suits us both."

And if you find your tears flowing because you're so proud of your team, just let them go wherever you are.

Practical Practice Management Skills: The Delegating Dilemma

One of the more challenging skills lawyers need to master is the ability to delegate--to younger partners, associates, and non-lawyer staff, and in this marketplace, to third party providers, like document reviewers and e-discovery firms.  And even to clients. 

But there is a lot of internal resistance in many lawyers to mastering that skill.  Perfectionism, wanting to stay in control and insecurity can sabotage efforts to delegate even when delegation is clearly the best route.  What if the delegee messes up and the delegator is left being held responsible?  What if the delegee performs the delegation in an entirely different way than the delegator would--how will s/he be able to evaluate the result? What if the delegee runs with the matter and excludes the delegator when s/he should be involved in making the critical decisions?  Or what if the delegee actually does a better job than the delegator might have done--will the delegator get at least some of the credit for that success or will s/he be bypassed altogether next time a similar assignment arises?.

With enough of these kinds of worries, lawyers can find themselves with overwhelming work and immense client bills because they are trying to "do it all."

While understandable, many of these concerns can be alleviated by simply delegating well.  The real problem often lies in the delegator's uncertainty about which part of a task is being reserved for his/her decision and which part is being delegated.

A good first step is to set up a four-part decision matrix.  This matrix identifies which issues you as the delegator retain ultimate control of and which ones others can make. The first two boxes contain the decisions you must make.  The second two boxes contain decisions that can be delegated to others.

In the first box are decisions that you have to make, and that no one else can, whether you are a managing partner or a junior associate.  For senior managers, these decisions bear on issues such as strategic planning and firm leadership.  For example, should the firm expand into another geographical or practice area market?  For the junior associate, the decision may be whether or not an assignment has been completed to the associate's satisfaction or which paralegal should provide assistance. 

In order to make the decision within this box, the delegator can consult with anyone who they think might have relevant information--the MP might ask the COO to confirm the start-up costs of a new office and/or the head of recruitment to ascertain the availability and cost of hiring expertise, but the delegator must make clear that s/he is seeking information only.  S/he explicitly reserves the right to make the final decision.  Similarly with the junior associate, who might go to other associates, staff or third parties to get the information s/he needs to feel confidant about the integrity of his/her work or the choice of a paralegal, making it clear that s/he seeks information only.

The second box is also for decisions that the delegator must ultimately make him/herself but in this box are decisions that come to the delegator as recommendations.  These recommendations are the products of an explicit or customary process that carries an assumption of expertise from the recommender, and are therefore usually approved.  For example, the executive committee may put compensation increases in this box.  There is an established method for those increases to be recommended--a compensation committee compares evaluations or an individual reviews annual performance--and while the delegator may ask questions or clarify reasoning, those recommendations are usually accepted.  For the junior associate, the recommendation may come from his/her administrative aid, recommending that a certain format be followed for documents or that a specific time-keeping procedure be used.  Or a third party document reviewer may recommend a certain procedure to follow for the best outcome in the document review.  These are recommendations the associate will likely accept unless s/he has a strong over-riding reason not to follow them.

In the third box are those decisions that are made by the delegee, but which the delegator is apprised of.  Guidelines are usually set up to give the delegee some limited discretion.  The professional development director, for example, may be empowered to determine which and how many trainings, conferences or other events lawyers and staff may attend at the firm's expense within a specified budget.  While the PD director reports to his/her supervisor quarterly and the firm management annually on those decisions and costs, his/her decisions are usually considered final by management until the guidelines change.  Similarly, the junior associate empowers a paralegal  to do specific authorized filings, only notifying the associate that they have been made. 

In the fourth box are those decisions that are made by delegees and that require no reporting to the delegator.  These are decisions with usually well-defined guidelines and little room for discretion.  The executive committee's HR director is empowered to enroll new employees in one of the approved benefits packages (determined based on recommendations and decisions made according to the second box) and s/he has no obligation to inform the committee of those enrollments.  The associate may have decisions relating to client meals, for example, in this box.  His/her AA is empowered to decide which of several approved catering companies to use and which menu of several to provide, with no expected review or revision of those decisions. 

Problems arise when the managing partner insists on reviewing and individually approving each of the benefits programs that new employees are enrolled in or a young associate second-guesses an experienced AA's choice of caterer for the client lunch.  Yes, there might be some incremental improvement because of the delegator's review but it's not worth the investment--any positive is offset by the terrible impact on general efficiency and morale.  If all decisions are subject to review and revision, progress halts and no one feels empowered or trusted to be responsible for the matters at hand.

There are caveats, of course.  Confidence in recommenders may require some experience to build, and guidelines are sometimes revealed to have unintended consequences.  But these and other obstacles are temporary ones that often can't be overcome until the rubber hits the road.  Refusing to delegate does not move anything forward.

On the other side of poor delegation are matters that should not be delegated but are: executive boards who tell the COO to determine whether associates will get bonuses, or associates who let the client tell them which conclusion to reach in their research.  The delegator may be looking to avoid responsibility for the decision or to keep from having to make a difficult one or may simply not feel qualified to make the decision.  Determining who should make the ultimate decision is critical here.

Once it is clear who the decision-maker is on each issue at hand and that is made clear to all parties involved, delegation becomes a simpler task.

What does your decision matrix look like?  Do others in the firm agree on which issues are in each box?  Executive coaching can make giant strides towards easing decision bottlenecks and improving morale.  Call us for a proposal.