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Better Law Practice Through Better People Management

Category Archives: Conflict

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Shall We Raise the Profits of Partners?

Posted in Books, Business Development, Client Service, Compensation, Conflict, Culture, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Succession, Uncategorized, Work Satisfaction
The Altman-Weil 5th annual survey of law firm leaders has been recently published to much commentary. Some of the more striking results of the survey relate to leaders’ assessment of the market challenges (primarily reflecting the viewpoints of 250+lawyer law firms) and their firms’ ability to meet them.  Over the next 24 months, most managers cited the … Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a "bit on the dry side," … Continue Reading

Muir to Present at Yale Law School

Posted in Announcements, Assessments, Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Law Education, Leadership, Management, Productivity, Profitability, Retention, Work Satisfaction
Ronda Muir, Esq., will present a seminar at Yale Law School on March 13, 2013 on "The Unique Psychological World of Lawyers–Strategies for a Successful and Satisfying Career."  She will review data from research with respect to personality assessments, positive psychology, conflict management, the Meyers-Briggs Type Indicator and emotional intelligence showing the particular characteristics of lawyers that … Continue Reading

What the White Coats May Be Missing

Posted in Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Professional Development, Teamwork
Speaking of doctors in white coats, one has identified an attribute that may not rub off onto you when you don your own white coat.  According to Peter Ubel, a physician and behavioral scientist at Duke University, Starbucks employees have better training and are more effective in acting emotionally intelligent than doctors are. In his book Critical … Continue Reading

Nice Guys Finish Last? A Meditation on a Questionable Virtue

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Ethics, Leadership, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Teamwork, Work Satisfaction
Most of us have very high standards for the work we deliver our clients.  We demand from ourselves and those on our team the best possible product. "Performance at whatever price" might be our mantra, even if it requires nagging and criticizing or even bullying.  Yet confrontational environments feel uncomfortable to most people and over the long run are in fact not conducive … Continue Reading

What’s Ethics Got to Do With It? Part 1

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Leadership, Management, Professional Development, Risk Management, Teamwork, Work Satisfaction
Recent reporting happened to recount within days of each other three instances of fraud in the legal world that bear some reflection.  In New York in late July, after a short deliberation by the jury, two attorneys were convicted of 10 felony counts of perpetuating for over almost a decade mortgage fraud, including conspiracy to commit bank fraud … Continue Reading

Gender and Emotional Intelligence: Women Will Save the World?

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Management
The Dalai Lama proclaimed at the Vancouver Peace Summit a few years back that "the Western woman will save the world."  Of course, he might have been a little heady over the company he was keeping there– Nobel peace laureates Mairead Maguire, Jody Williams and Betty Williams, Mary Robinson, the beloved Irish president and tireless human rights … Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the … Continue Reading

Muir to Speak on Lawyering with Emotional Intelligence

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to … Continue Reading

Muir to Present Webinar on Emotional Intelligence and Lawyering

Posted in Announcements, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to … Continue Reading

Women Leaders and What Sabotages Them

Posted in Coaching, Conflict, Culture, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Professional Development, Recruitment, Retention, Succession
Are women really worth a damn as leaders? Or is the diversification effort–from those cozy women’s initiatives to the hard-headed firm strategies to avoid sexual harassment suits–simply political correctness writ large? There’s been a lot said from both sides of the aisle recently. And from some surprising corners. The Hay Group recently announced that, from a  series of in-depth interviews … Continue Reading

Practical Practice Tips: Lawyers Lusting After Clients and Their Spouses

Posted in Client Service, Conflict, Culture, Ethics, Management, Risk Management
In our Practical Practice Tips: The Art of Ending Work Relationships, we concluded by promising another entry on the thorny problem of conducting personal relationships with clients and/or their spouses.  This is a temptation that seems to be irresistible to many, with legion stories cataloging bad behavior and worse– everything from the divorce lawyer who got caught in the courthouse literally … Continue Reading

Bringing the Hospitality Mind-Set to the Law

Posted in Client Service, Compensation, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Productivity, Professional Development, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Speaking of hospitality, during the 6th Annual HR in Hospitality Conference & Expo in San Francisco last month,Chip Conley, the founder of the hotel chain Joie de Vivre, said that most leaders have strong IQs, but far fewer have EQs—emotional intelligence—to match, and that can be detrimental to business. Why? 1) Emotions are more contagious than viruses, so … Continue Reading

The Challenges of Lateral Hiring

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
The American Lawyer has just issued its Report on Laterals 2012, in which it found that in the 12 months ending September 30, 2011, 2,454 partners left or joined Am Law 200 firms, for a 22% increase over 2010, when there was the lowest number of moves since 2000. "This year’s figure was consistent with the annual average of 2,458 partner moves … Continue Reading

Practical Practice Tips: The Art of Ending Work Relationships

Posted in Client Service, Communication, Conflict, Culture, Emotional Intelligence, Management, Productivity, Profitability, Retention, Risk Management
Much space here is devoted to building professional and profitable relationships at work.  But there are also work relationships that should end and some that end in any event.  While not minimizing the trauma and suffering often associated with divorce and other relationship losses outside of the office, the end of work relationships pose unique difficulties with potentially damaging repercussions … Continue Reading

Practical Practice Tips: Taking Control of Your Schedule

Posted in Conflict, Management, Productivity, Work Satisfaction, Work/Life Balance
So here is the typical routine:  clients that demand not overnight but one-hour turnaround, associates that don’t hand in assignments on time, working into the night to deliver a reasonable product (see the first two), phone conferences scheduled for 6 am, which turn out to be at 3 am in California, where you are that … Continue Reading

Freud and Emotions

Posted in Books, Communication, Conflict, Emotional Intelligence, Professional Development, Risk Management, Work Satisfaction, Work/Life Balance
In honor of the endings and beginnings at this time of the year and the personal and professional resolutions that each of us aspire to for the future, it is fascinating to look to the life of the founder of modern psychology, Sigmund Freud. A recent entry in "The People’s Therapist," a blog by a … Continue Reading

Happy Holidays and A Prosperous and Peaceful New Year!

Posted in Announcements, Conflict, Profitability, Work Satisfaction
No, Virginia, there is no Santa Claus, but thankfully there is gratitude and hope, which I wish for all my subscribers during this holiday season and throughout the new year!  With these twin gifts come prosperity and peace–let us work together to make sure you are beneficiaries in the coming year of both.  The Law People Management Gang… Continue Reading

Practical Tips to Beating Back the Depression Demon

Posted in Client Service, Coaching, Conflict, Emotional Intelligence, Management, Mentoring, Productivity, Profitability, Risk Management, Wellness, Work Satisfaction
Lawyers suffer from a high rate of depression–the highest of all professions–and the peak time for depression to hit is around the holidays.  Add to that the stress that many are feeling now over the economy and whether they will have a job come the first of the year, and you have a recipe for poor … Continue Reading

Practical Practice Management Skills:A Case Study of Time Management Conflicts

Posted in Assessments, Client Service, Communication, Conflict, Management
One of the more interesting client assignments we have had involved a small practice group in a middle-sized firm on the West Coast.  The firm charged us to find out what was "wrong" with the group and "fix"it or, if it couldn’t be fixed, the firm was going to dump the whole group. When we arrived … Continue Reading

Emotional Intelligence At Work–The Crux of Hiring and Promotion

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Decision-Making, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Professional Development, Recruitment, Risk Management
In a new CareerBuilder survey of more than 2600 hiring managers and human resource professionals nationwide, 71% said they value emotional intelligence in an employee more than IQ and 34% said they are placing even greater emphasis on emotional intelligence when hiring and promoting employees post-recession.  And 59% said they would not hire someone who has a high IQ … Continue Reading

Large Firm Spread

Posted in Business Development, Compensation, Conflict, Culture, Management, Productivity, Profitability, Recruitment, Retention, Risk Management
The article “Pay Gap Widens at Big Law Firms as Partners Chase Star Attorneys,” published in The Wall Street Journal last week, reported on the increasing spread in partner compensation at large law firms, setting many in the industry talking.  In fact, the article understates the extent of the spread, the factors driving it and the … Continue Reading

The Lateral Lottery

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment
Back when we were all focused on raising our retention rate of associates, I also waved the flag about the poor retention rate we have with the lateral partners we hire–a musical chair game that has been in full swing for a number of years and seems to have survived or at least is being revived after the downturn.  … Continue Reading

Muir to Lead Discussion on Lateral HIring and Integration

Posted in Announcements, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Ethics, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
From 2:00 pm to 3:15 EST on Thursday April 29, 2010 Muir will lead an audio conference discussion hosted by the Center for Ccompetitive Management (CCM) entitled "Lateral Partner Hires: Selecting and Integrating the Best Fit for the Firm," centering on the issues associated with hiring and integrating lateral partners. A record number of lateral partner … Continue Reading