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Sneak Peak at Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness
YourABA published a Q&A with author Ronda Muir today about her new book, Beyond Smart: Lawyering with Emotional Intelligence.  Check it out HERE.… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
I am pleased to announce that (along with the eclipse) Beyond Smart: Lawyering with Emotional Intelligence is available as of yesterday here on the ABA Shop website. For a discount, use Code RMUIR10 through December 31, 2017. This is the first comprehensive guide to understanding, using and raising emotional intelligence in the unique context of law practice. It… Continue Reading

Happiest of Holidays!

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Wellness, Work Satisfaction, Work/Life Balance
From Law People Management to you and yours, we wish you peace, prosperity and good health during the holidays and throughout the New Year. To that end, we are pleased to announce the publication by the American Bar Association of our book The Emotional Intelligence Edge for 21st Century Lawyers currently scheduled for summer of… Continue Reading

Dumbing Down the Law?

Posted in Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Uncategorized
Here we are into another application-to-law-school season and there are hopes that the numbers are starting to look up. After all, the news over the last few years–the lower number of applicants to law school (declining over 40% to the lowest level in 15 years), the low enrollment rate (2014’s was the lowest since 1987), the… Continue Reading

Mamas, Don’t Let Your Daughters Grow Up to be Lawyers: A Preview

Posted in Client Service, Compensation, Conflict, Culture, Diversity, Emotional Intelligence, Innovation, Law Departments, Law Education, Leadership, Management, Professional Development, Profitability, Recruitment, Retention, Risk Management, Uncategorized, Work Satisfaction, Work/Life Balance
In anticipation of a white paper on the persistent question of why there isn’t greater gender diversity in the practice of law, here’s a look at a few of the salient points: Women have comprised roughly half of law graduates for a number of decades, and have been consistently over-represented at the top of their… Continue Reading

Tips for Starting Off the New Year Right

Posted in Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Teamwork
Shake off that New Year’s hangover–a whole new year lies ahead for making progress in your career! To help you start out right, former President of the College of Law Practice Management Merrilyn Astin Tarlton has put together 49-Tips-for-the-New-Lawyer, which are good advice for the not-so-new lawyer, as well.  Print them out, hang them on your… Continue Reading

Something for Nothing

Posted in Business Development, Client Service, Communication, Emotional Intelligence, Law Departments, Leadership, Management, Uncategorized
It’s that time of year.  One of the more interesting phenomena is that Americans give an astounding amount of money to charity every year–apparently primarily because they get that warm glow inside from doing so.  Sure, there may be some social advantages, like supporting friends, or reputation bennies, like seeing your name in print, but… Continue Reading

How Was Your Mental Health Day?

Posted in Assessments, Client Service, Coaching, Culture, Emotional Intelligence, Law Departments, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
World Mental Health Day was Friday, October 10th.  How did yours go? Did your firm or department remind you not to work such long hours that you lose your critical thinking edge or alienate the personal ties that keep you grounded and productive?  Did you get a refresher on how to deal with stress and its… Continue Reading

Collaborative Culture and Office Geography

Posted in Communication, Conflict, Culture, Law Departments, Management, Productivity, Retention, Teamwork, Work Satisfaction
The Emergence of the C-Suite Today’s law firm looking to achieve a more business-like operation is often replicating many of the senior officers that businesses have, setting up or bulking up a C-Suite.  In addition to a Managing Partner or CEO, there may well be a Chief Operating Officer, Chief Financial Officer, Chief Information Officer,… Continue Reading

Clueless at the Top?

Posted in Assessments, Books, Coaching, Communication, Compensation, Innovation, Law Departments, Management, Mentoring, Professional Development, Retention, Risk Management, Work Satisfaction
While workers with high emotional intelligence are consistently the best performers on all steps of the corporate ladder, interestingly enough it is those at the top level of management who have the lowest overall average emotional intelligence (EI or EQ)  in organizations. Prompting one journalist to contend that “Your Boss Probably Wouldn’t Pass Yale’s Emotional Intelligence… Continue Reading

Communist Leadership and Pornography

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Emotional Intelligence, Innovation, Law Departments, Leadership, Management, Mentoring, Productivity, Professional Development, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Speaking of China, while touring a  job fair in Tianjin last week, China’s President Xi Jiping  answered his own question to a local official as to what the critical ingredients of  good Communist leaders are. “Intelligence quotient and emotional quotient – which is more important?” the president evidently asked.  When the official answered “both,” it was reported that… Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a “bit on the dry side,”… Continue Reading

Notes from the Futures Conference: Part 3

Posted in Business Development, Client Service, Communication, Culture, Innovation, Law Departments, Leadership, Management, Professional Development, Risk Management, Teamwork
Here is the third and final installment on some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School at the end of last month: What General Counsel Want From Their Outside Law Firms The panel’s top considerations reflected the same ones outlined in the ACC’s GC Value Insights, prepared in cooperation with a number of… Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the… Continue Reading

The Touchy, Feely Side of Successful Client Service

Posted in Business Development, Client Service, Communication, Culture, Diversity, Emotional Intelligence, Law Departments, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Risk Management, Teamwork
The words being thrown around were trust, intimacy, empathy, vulnerability, honesty, transparency, communication, emotional intelligence, teamwork, forgiveness, feedback, collaboration, connectedness, courage, relationship-building.  It would be understandable if you thought that you had walked into a marital counseling conference or some new-age event.   In fact, the setting was Georgetown University Law Center’s March 9th conference entitled "Welcome to the… Continue Reading

Metrics for Comparing Firm Rates

Posted in Business Development, Client Service, Law Departments, Management, Profitability, Risk Management
In addition to establishing metrics for demonstrating, for instance, who in the firm does what and how for project management or other purposes, there are metrics out there that track what individual firms charge for various units of work, so that inside counsel can compare value among firms in a more finely calibrated way.   A survey by CT TyMetrix Inc.… Continue Reading

Muir to Speak at Women Lawyers Alliance Annual Meeting

Posted in Announcements, Business Development, Client Service, Compensation, Culture, Diversity, Law Departments, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession
Muir will speak on Law Practice in the 21st Century:  What It Means for You at the Women Lawyers Alliance annual meeting in Chicago on Friday, May 20.  Muir will review the massive changes that law practice is undergoing globally in this new century and what it means to individual lawyers and their law departments and firms in… Continue Reading

Corporate Counsel Saying What They Want

Posted in Business Development, Client Service, Law Departments, Professional Development, Profitability
At this year’s Annual Meeting of over 2000 general counsel and senior in-house counsel, the Association of Corporate Counsel continued its promotion of the Value Challenge–i.e., making sure outside counsel understand what corporate counsel expect from them. So far, over 5000 lawyers have been rated on their competence in six critical areas.  And ACC hopes to double that number soon.… Continue Reading

Georgetown Law School Center for the Study of the Legal Profession’s Conference — “Law Firm Evolution: Brave New World or Business as Usual?”

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Compensation, Culture, Decision-Making, Diversity, Law Departments, Law Education, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Work Satisfaction, Work/Life Balance
It was my great pleasure–something I don’t often say about a conference– to attend this invitation-only gathering last week, March 21-23, of both august and up-and-coming law industry professionals as they prognosticated the future of our practice and what that might in fact look like up close for a broad array of providers and clients.  While I will digest and relay over the… Continue Reading

It’s Crunch Time: Do You Know Where Your Clients Are?

Posted in Business Development, Client Service, Communication, Law Departments, Leadership, Management, Productivity, Professional Development, Profitability, Risk Management, Teamwork
Now is the time to really get to know your clients. What are their budgetary constrictions?  What are their priorities for the next two years?   What do they want more of and less of from their outside counsel?  What keeps them awake at night?  Do you not only know the answers to all of these and other questions but are… Continue Reading

High Performance Coaching for Low Performing Times

Posted in Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Law Departments, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Wellness, Work Satisfaction, Work/Life Balance
This is the time of year when many of us take stock of our direction and goals and make plans to step up our effectiveness.  This particular year, 2009, many lawyers are facing an extremely difficult once-in-a-century marketplace for which no one has been truly prepared.  So we may also find ourselves questioning our ability to successfully grapple with the challenges ahead.   How to acquire… Continue Reading

Working with Introversion

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Law Departments, Law Education, Leadership, Mentoring, Professional Development, Risk Management, Work Satisfaction, Work/Life Balance
Lawyers are introverts, big time.  According to Myers Briggs Type Indicator (MBTI) results, almost 3/4th of lawyers, compared to only 1/4th of the general public, are introverts.  That means they go inward to charge their batteries– preferring internal introspection to external interaction.  On the Caliper Profile personality test, lawyers also rank astonishingly low in the sociability trait–which measures how comfortable a… Continue Reading

Testing for Law

Posted in Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Work Satisfaction, Work/Life Balance
The use of assessments worldwide is rapidly expanding and lawyers are still lagging at the back of the pack–way back.  An article by Lisa Belkin in yesterday’s New York Times notes that there are 2,500 "profiling instruments" that companies rely on more every year when deciding whom to hire or promote. Sixty-five percent of companies surveyed reported using… Continue Reading

The Mathematical Proof for Diversity

Posted in Books, Client Service, Culture, Decision-Making, Law Departments, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management
What’s the route to higher efficacy and productivity?  Might that be by staffing with "messy" groups?  So suggests a recent book entitled The Difference:  How the Power of Diversity Creates Better Groups, Firms, Schools and Societies by Scott E. Page, professor of complex systems, political science and economics at the University of Michigan.  Using mathematical modeling, Dr.… Continue Reading