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Law People

Better Law Practice Through Better People Management

Category Archives: Leadership

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Shall We Raise the Profits of Partners?

Posted in Books, Business Development, Client Service, Compensation, Conflict, Culture, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Succession, Uncategorized, Work Satisfaction
The Altman-Weil 5th annual survey of law firm leaders has been recently published to much commentary. Some of the more striking results of the survey relate to leaders’ assessment of the market challenges (primarily reflecting the viewpoints of 250+lawyer law firms) and their firms’ ability to meet them.  Over the next 24 months, most managers cited the … Continue Reading

The World’s Best Legal System?

Posted in Books, Client Service, Ethics, Leadership, Management, Risk Management
After hearing in one of our lastest posts that China may be the United States of the 21st Century, is there any arena where the US still clearly reigns supreme?  Niall Ferguson, a Harvard University professor and Hoover Institution fellow, tackles that question in his recent book,  the cheerfully titled The Great Degeneration: How Institutions Decay … Continue Reading

Communist Leadership and Pornography

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Emotional Intelligence, Innovation, Law Departments, Leadership, Management, Mentoring, Productivity, Professional Development, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Speaking of China, while touring a  job fair in Tianjin last week, China’s President Xi Jiping  answered his own question to a local official as to what the critical ingredients of  good Communist leaders are. “Intelligence quotient and emotional quotient – which is more important?” the president evidently asked.  When the official answered “both,” it was reported that … Continue Reading

Only Slightly Higher Hopes

Posted in Business Development, Client Service, Decision-Making, Leadership, Management, Productivity, Profitability, Risk Management, Uncategorized
Our last post reported on  Citibank’s first quarter financial analysis and noted that in spite of “alarmingly low” growth in demand currently, managing partners of mostly AmLaw 100 firms were exhibiting an unusual display of optimism:   they expect overall demand for legal services to increase this year.  A more nuanced snapshot of managing partner … Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a "bit on the dry side," … Continue Reading

Muir to Present at Yale Law School

Posted in Announcements, Assessments, Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Law Education, Leadership, Management, Productivity, Profitability, Retention, Work Satisfaction
Ronda Muir, Esq., will present a seminar at Yale Law School on March 13, 2013 on "The Unique Psychological World of Lawyers–Strategies for a Successful and Satisfying Career."  She will review data from research with respect to personality assessments, positive psychology, conflict management, the Meyers-Briggs Type Indicator and emotional intelligence showing the particular characteristics of lawyers that … Continue Reading

Attrition is Back!

Posted in Compensation, Culture, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Work Satisfaction
A question was posed recently in the press: – "Why are lawyers such terrible managers?"  The article appeared in CNN’s online Money/Fortune magazine.  It cites statistics from the National Association for Legal Professionals Foundation that in 2010 law firms with 100 and fewer lawyers and 251-500 attorneys lost nearly one fifth of their associates.  This is after the … Continue Reading

What the White Coats May Be Missing

Posted in Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Professional Development, Teamwork
Speaking of doctors in white coats, one has identified an attribute that may not rub off onto you when you don your own white coat.  According to Peter Ubel, a physician and behavioral scientist at Duke University, Starbucks employees have better training and are more effective in acting emotionally intelligent than doctors are. In his book Critical … Continue Reading

Notes from the Futures Conference: Part 3

Posted in Business Development, Client Service, Communication, Culture, Innovation, Law Departments, Leadership, Management, Professional Development, Risk Management, Teamwork
Here is the third and final installment on some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School at the end of last month: What General Counsel Want From Their Outside Law Firms The panel’s top considerations reflected the same ones outlined in the ACC’s GC Value Insights, prepared in cooperation with a number of … Continue Reading

Notes from the Futures Conference: Part 2

Posted in Books, Client Service, Culture, Innovation, Leadership, Management, Professional Development, Recruitment, Retention, Risk Management, Succession
The following is a second installment about some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School the end of October: Hiring and Training Successful Lawyers Georgetown Law School reported on two research projects they are undertaking–“Integration and Fragmentation in the Modern Law Firm” and “Developing Attorneys … Continue Reading

Notes from the 2012 Futures Conference of the College of Law Practice Management: Part 1

Posted in Books, Business Development, Client Service, Compensation, Diversity, Leadership, Management, Recruitment, Retention, Risk Management
The following are some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School last week: New Model Law Firms New entrants into law firm alternative business models are Clearspire, which consists of 2 joined companies –one providing legal services to clients and the other providing … Continue Reading

Nice Guys Finish Last? A Meditation on a Questionable Virtue

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Ethics, Leadership, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Teamwork, Work Satisfaction
Most of us have very high standards for the work we deliver our clients.  We demand from ourselves and those on our team the best possible product. "Performance at whatever price" might be our mantra, even if it requires nagging and criticizing or even bullying.  Yet confrontational environments feel uncomfortable to most people and over the long run are in fact not conducive … Continue Reading

The Flat Demand Crisis

Posted in Business Development, Client Service, Compensation, Leadership, Management, Productivity, Profitability, Risk Management
Citi’s Midyear Report on the state of the legal industry for the first 6 months of this year is a cautionary read, harrowingly notable for its brevity. "[W]e’re now concerned that this year the legal industry may be unable to match 2011′s low single-digit profit growth. There are three reasons for our concern: demand growth slowed during … Continue Reading

What’s Ethics Got to Do With It? Part 1

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Leadership, Management, Professional Development, Risk Management, Teamwork, Work Satisfaction
Recent reporting happened to recount within days of each other three instances of fraud in the legal world that bear some reflection.  In New York in late July, after a short deliberation by the jury, two attorneys were convicted of 10 felony counts of perpetuating for over almost a decade mortgage fraud, including conspiracy to commit bank fraud … Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the … Continue Reading

Clayton Christensen and the Innovator’s Dilemma for Lawyers

Posted in Books, Business Development, Leadership, Management, Profitability, Risk Management
We’ve been quoting Clayton Christensen, a professor at Harvard Business School, for many years.  Christensen once called large American law firms "the most profitable businesses in the world," while at the same time indicting them: "Speedier information-gathering capabilities allow large law firms to increase utilization of less experienced lawyers without passing cost savings on to their customers."  … Continue Reading

Video Interview: Discussing the Legal Industries Financial Landscape with LXBN TV

Posted in Client Service, Leadership, Management, Profitability, Recruitment, Retention, Risk Management
Following up our most recent post, Ronda Muir had the opportunity to speak with Colin O’Keefe of LXBN on the trying times the legal industry is currently facing. In this short interview, she explains some of the more telling numbers, what might be behind them and what the legal  industry must do to adapt. … Continue Reading

Current Financial

Posted in Business Development, Client Service, Compensation, Leadership, Management, Productivity, Profitability, Risk Management
Here is the latest on the financial state of the US legal industry. Citibank reported last month that during the first quarter of 2012, demand for legal services grew a paltry 1.5%, although at least reversing the decline in the 2011 fourth quarter. But expense growth of 5.9% outpaced the meager revenue growth (1.2%) even more than in 2011–a rise … Continue Reading

Muir to Speak on Lawyering with Emotional Intelligence

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to … Continue Reading

Dewey & LeBoeuf: Probing the Wreckage and the Reasons

Posted in Communication, Compensation, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Pro Bono and Community Service, Productivity, Profitability, Risk Management, White Papers
As another pundit among many slowing down to rubber neck the wreckage strewn from the Dewey & LeBoeuf crash, it’s hard to know where to start. The question that hovered on everyone’s minds since earlier in the year, as the media dissected every move there, was whether we were watching the disintegration, again, of a major law firm: one which … Continue Reading

Muir to Present Webinar on Emotional Intelligence and Lawyering

Posted in Announcements, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to … Continue Reading

Women Leaders and What Sabotages Them

Posted in Coaching, Conflict, Culture, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Professional Development, Recruitment, Retention, Succession
Are women really worth a damn as leaders? Or is the diversification effort–from those cozy women’s initiatives to the hard-headed firm strategies to avoid sexual harassment suits–simply political correctness writ large? There’s been a lot said from both sides of the aisle recently. And from some surprising corners. The Hay Group recently announced that, from a  series of in-depth interviews … Continue Reading

Embracing The Next New Thing–Or Getting Run Over By It?

Posted in Client Service, Law Education, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Work Satisfaction
Speaking of the industry being "over-lawyered," one of the reasons that that conclusion is being reached is because of the impact of incoming new technologies, which are not even yet being fully felt in the industry–technologies that both raise the hope of more targeted and cost-efficient client service while at the same time spelling the demise of many back-office, data slogging, routinized legal jobs.  The current … Continue Reading