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Better Law Practice Through Better People Management

Category Archives: Management

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The UK Addition to the Three Hundred Pound Chinese Swiss Gorilla

Posted in Business Development, Innovation, Management, Profitability, Risk Management
Coming not long after the disappointment of NOT announcing at their partners meeting in Hong Kong this past March the anticipated merger of King & Wood Mallesons with WongPartnership, KWM is now expected to vote on a merger with SJ Berwin, a UK firm established by Stanley J Berwin in 1982. The effective date is speculated to … Continue Reading

Only Slightly Higher Hopes

Posted in Business Development, Client Service, Decision-Making, Leadership, Management, Productivity, Profitability, Risk Management, Uncategorized
Our last post reported on  Citibank’s first quarter financial analysis and noted that in spite of “alarmingly low” growth in demand currently, managing partners of mostly AmLaw 100 firms were exhibiting an unusual display of optimism:   they expect overall demand for legal services to increase this year.  A more nuanced snapshot of managing partner … Continue Reading

Coming Into 2013 with Lower Demand and Higher Hopes

Posted in Business Development, Management, Productivity, Profitability, Risk Management
First quarter 2013 results obtained from 166 firms included an “alarming” drop in demand of 3.3% from the comparable quarter for 2012, according to Citibank’s  Law Firm Group.  Lower revenues this year had been anticipated because of last year’s push to capture revenue ahead of 2013′s tax increases.  And revenues were in fact lower, just much … Continue Reading

Culture and Competence

Posted in Client Service, Communication, Culture, Emotional Intelligence, Management, Professional Development, Recruitment, Retention
The Center for the Study of the Legal Profession at Georgetown University Law Center and TAGLaw recently published a survey showing the value of their culture to the growth strategies of mid-sized law firms. First, these high-culture awareness firms view culture as a key factor in attracting laterals, with 70% of the firms ranking it … Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a "bit on the dry side," … Continue Reading

Muir to Present at Yale Law School

Posted in Announcements, Assessments, Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Law Education, Leadership, Management, Productivity, Profitability, Retention, Work Satisfaction
Ronda Muir, Esq., will present a seminar at Yale Law School on March 13, 2013 on "The Unique Psychological World of Lawyers–Strategies for a Successful and Satisfying Career."  She will review data from research with respect to personality assessments, positive psychology, conflict management, the Meyers-Briggs Type Indicator and emotional intelligence showing the particular characteristics of lawyers that … Continue Reading

Attrition is Back!

Posted in Compensation, Culture, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Work Satisfaction
A question was posed recently in the press: – "Why are lawyers such terrible managers?"  The article appeared in CNN’s online Money/Fortune magazine.  It cites statistics from the National Association for Legal Professionals Foundation that in 2010 law firms with 100 and fewer lawyers and 251-500 attorneys lost nearly one fifth of their associates.  This is after the … Continue Reading

Who Wants to Go to Law School?

Posted in Client Service, Compensation, Culture, Law Education, Management, Profitability, Recruitment, Retention, Risk Management
Given our last entry, it is not surprising that law school applications have been going down dramatically over the last few years. With the high cost of law school, the paucity of jobs (only half the number of jobs as there are law school graduates) and the dimming career and earnings prospects for lawyers who do get law jobs, young … Continue Reading

Law School–the Bomb

Posted in Compensation, Law Education, Management, Profitability, Recruitment, Retention, Risk Management, Succession, Work Satisfaction
There aren’t many developments in the legal industry that literally bowl you over–okay, the demise of Dewey & LeBoeuf was a fast-paced shocker. Hearing over the last few months questions about the future viability of one or another well-respected law school has been another.  Let’s review the bidding in that part of the legal field:  Unprepared to Practice.  There … Continue Reading

What the White Coats May Be Missing

Posted in Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Professional Development, Teamwork
Speaking of doctors in white coats, one has identified an attribute that may not rub off onto you when you don your own white coat.  According to Peter Ubel, a physician and behavioral scientist at Duke University, Starbucks employees have better training and are more effective in acting emotionally intelligent than doctors are. In his book Critical … Continue Reading

Notes from the Futures Conference: Part 3

Posted in Business Development, Client Service, Communication, Culture, Innovation, Law Departments, Leadership, Management, Professional Development, Risk Management, Teamwork
Here is the third and final installment on some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School at the end of last month: What General Counsel Want From Their Outside Law Firms The panel’s top considerations reflected the same ones outlined in the ACC’s GC Value Insights, prepared in cooperation with a number of … Continue Reading

Notes from the Futures Conference: Part 2

Posted in Books, Client Service, Culture, Innovation, Leadership, Management, Professional Development, Recruitment, Retention, Risk Management, Succession
The following is a second installment about some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School the end of October: Hiring and Training Successful Lawyers Georgetown Law School reported on two research projects they are undertaking–“Integration and Fragmentation in the Modern Law Firm” and “Developing Attorneys … Continue Reading

Notes from the 2012 Futures Conference of the College of Law Practice Management: Part 1

Posted in Books, Business Development, Client Service, Compensation, Diversity, Leadership, Management, Recruitment, Retention, Risk Management
The following are some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School last week: New Model Law Firms New entrants into law firm alternative business models are Clearspire, which consists of 2 joined companies –one providing legal services to clients and the other providing … Continue Reading

Nice Guys Finish Last? A Meditation on a Questionable Virtue

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Ethics, Leadership, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Teamwork, Work Satisfaction
Most of us have very high standards for the work we deliver our clients.  We demand from ourselves and those on our team the best possible product. "Performance at whatever price" might be our mantra, even if it requires nagging and criticizing or even bullying.  Yet confrontational environments feel uncomfortable to most people and over the long run are in fact not conducive … Continue Reading

Testing for Better Hiring

Posted in Diversity, Management, Professional Development, Recruitment, Retention, Work Satisfaction, Work/Life Balance
A series of articles in the Wall Street Journal last week discussed the trend in corporate America toward using analysis of data obtained through personality and other questionnaires from employees to guide better long-term hiring. The information obtained from employees coupled with their work histories gives employers, particularly of large workforces with potentially large turnover rates, a better predictive … Continue Reading

The Flat Demand Crisis

Posted in Business Development, Client Service, Compensation, Leadership, Management, Productivity, Profitability, Risk Management
Citi’s Midyear Report on the state of the legal industry for the first 6 months of this year is a cautionary read, harrowingly notable for its brevity. "[W]e’re now concerned that this year the legal industry may be unable to match 2011′s low single-digit profit growth. There are three reasons for our concern: demand growth slowed during … Continue Reading

What’s Ethics Got to Do With It? Part 1

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Leadership, Management, Professional Development, Risk Management, Teamwork, Work Satisfaction
Recent reporting happened to recount within days of each other three instances of fraud in the legal world that bear some reflection.  In New York in late July, after a short deliberation by the jury, two attorneys were convicted of 10 felony counts of perpetuating for over almost a decade mortgage fraud, including conspiracy to commit bank fraud … Continue Reading

Gender and Emotional Intelligence: Women Will Save the World?

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Management
The Dalai Lama proclaimed at the Vancouver Peace Summit a few years back that "the Western woman will save the world."  Of course, he might have been a little heady over the company he was keeping there– Nobel peace laureates Mairead Maguire, Jody Williams and Betty Williams, Mary Robinson, the beloved Irish president and tireless human rights … Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the … Continue Reading

Clayton Christensen and the Innovator’s Dilemma for Lawyers

Posted in Books, Business Development, Leadership, Management, Profitability, Risk Management
We’ve been quoting Clayton Christensen, a professor at Harvard Business School, for many years.  Christensen once called large American law firms "the most profitable businesses in the world," while at the same time indicting them: "Speedier information-gathering capabilities allow large law firms to increase utilization of less experienced lawyers without passing cost savings on to their customers."  … Continue Reading

Video Interview: Discussing the Legal Industries Financial Landscape with LXBN TV

Posted in Client Service, Leadership, Management, Profitability, Recruitment, Retention, Risk Management
Following up our most recent post, Ronda Muir had the opportunity to speak with Colin O’Keefe of LXBN on the trying times the legal industry is currently facing. In this short interview, she explains some of the more telling numbers, what might be behind them and what the legal  industry must do to adapt. … Continue Reading

Current Financial

Posted in Business Development, Client Service, Compensation, Leadership, Management, Productivity, Profitability, Risk Management
Here is the latest on the financial state of the US legal industry. Citibank reported last month that during the first quarter of 2012, demand for legal services grew a paltry 1.5%, although at least reversing the decline in the 2011 fourth quarter. But expense growth of 5.9% outpaced the meager revenue growth (1.2%) even more than in 2011–a rise … Continue Reading

Muir to Speak on Lawyering with Emotional Intelligence

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to … Continue Reading