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Category Archives: Client Service

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The Largest Discount Yet on Best Seller Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Assessments, Books, Business Development, Client Service, Compensation, Conflict, Decision-Making, Diversity, Emotional Intelligence, Ethics, Law Departments, Law Education, Leadership, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Uncategorized
Don’t let your summer go by without getting the ABA’s best seller Beyond Smart: Lawyering with Emotional Intelligence. To make it even less painful for you to brush up on your EI skills, you can now get Beyond Smart in either paperback or e-book at a 25% discount using Discount Code ABASUM25. Let the wisdom begin!  … Continue Reading

That Old Crowd Feeling for Supreme Court Decisions

Posted in Books, Client Service, Decision-Making, Emotional Intelligence, Professional Development, Risk Management, Uncategorized
In an interesting recent study entitled “Crowdsourcing Accurately and Robustly Predicts Supreme Court Decisions,” the conclusion is, as advertised, that “crowdsourcing outperforms both the commonly accepted ‘always guess reverse’ model and the best-studied algorithmic models.” Using a dataset and analysis that represents one of the largest explorations of recurring human prediction to date, the accuracy of prediction… Continue Reading

Don’t Miss the YLD Emotional Intelligence Webinar and Facebook Live Session!

Posted in Announcements, Books, Business Development, Client Service, Coaching, Compensation, Culture, Emotional Intelligence, Law Education, Leadership, Productivity, Professional Development, Profitability, Risk Management, Uncategorized, Wellness
It was a racing good time at the YLD Spring Conference in Louisville, KY last week and the keynote topic was using emotional intelligence to advance your career. If you missed attending, you can still see a related webinar replay online here, and watch the facebook live recording, accessible here, where Muir answers questions about this… Continue Reading

Associate-Initiated Reviews

Posted in Assessments, Client Service, Coaching, Communication, Compensation, Culture, Emotional Intelligence, Productivity, Professional Development, Recruitment, Retention, Uncategorized
One of the trends in corporate America that is starting to show up in law firms is the replacement of the old annual review with frequent real time reviews. Advocates of the new approach say the annual review focuses too much on past behavior, and often on behavior long in the past. At least two global law… Continue Reading

Artificial Intelligence Beats Out Lawyers Again

Posted in Business Development, Client Service, Emotional Intelligence, Innovation, Profitability, Recruitment, Risk Management, Uncategorized
In a recent study analyzing accuracy in reviewing provisions of five NDAs, an artificial intelligence program achieved 94% accuracy versus 85% average accuracy for a group of 20 experienced lawyers. The most accurate lawyer equaled the accuracy of the AI program, but the least accurate lawyer clocked in at only 74% accuracy, an alarming statistic for… Continue Reading

Muir to Speak at ARK Group’s Annual Business Intelligence and Analytics Conference

Posted in Announcements, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Management, Productivity, Professional Development, Profitability, Risk Management, Teamwork, Uncategorized
Ark Group’s 7th Annual Conference on Business Intelligence and Analytics in the Legal Profession will be held April 26th, 2018 at the SUNY Global Center, New York, NY. The conference topic is how analytics are being used to accelerate productivity across key firm dimensions – driving the development of standards, metrics and processes reflective of… Continue Reading

NYU Law School Program: Using Emotional Intelligence for Successful and Satisfying Legal Careers

Posted in Announcements, Assessments, Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction
Join us at 12:45 pm on Wednesday, February 28, when Ronda Muir will be making a lunchtime presentation at NYU Law School on Using Emotional Intelligence for Successful and Satisfying Legal Careers and signing copies of her book Beyond Smart: Lawyering with Emotional Intelligence. For more information and to register, go here. See you there!  … Continue Reading

February Discount on Beyond Smart: Lawyering with Emotional Intelligence!

Posted in Announcements, Assessments, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized
  Beyond Smart: Lawyering with Emotional Intelligence has been chosen as one of the ABA’s  Top 2017 Legal Titles.  For those who haven’t yet gotten this comprehensive guide to understanding and using emotional intelligence in the unique context of practicing law, you can buy it here for yourself and others in paperback or as an E-book at a… Continue Reading

CLE on Ethics and EI

Posted in Announcements, Books, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Professional Development, Profitability, Risk Management, Teamwork
Just a reminder that you have only two days to sign up for the CLE offered by the ABA’s Center for Professional Development on The Ethical Advantage of Emotional Intelligence at 1:00 PM – 2:30 PM ET on December 12, 2017. Panelists are Dr. David Shor of Northwestern University and Ronda Muir, Esq., Founder and Principal of Law People Management,… Continue Reading

Sign Up for CLE on Ethics and Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Innovation, Leadership, Mentoring, Productivity, Professional Development, Profitability, Risk Management, Succession, Teamwork, Wellness
Sign up for the CLE offered by the ABA’s Center for Professional Development on The Ethical Advantage of Emotional Intelligence at 1:00 PM – 2:30 PM ET on December 12, 2017 and receive two significant discounts. Panelists are Dr. David Shor of Northwestern University and Ronda Muir, Esq., Founder and Principal of Law People Management, LLC. Registrants receive 1.50 Ethics/Professionalism CLE Credit… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence Now Available as an EBook

Posted in Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
Beyond Smart: Lawyering with Emotional Intelligence is now available as an eBook and at a significant discount from the paperback price. Take it along on the plane or vacation. For a discount, use Code RMUIR10.… Continue Reading

Scandals at the Gate

Posted in Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Risk Management, Uncategorized
The implications of the Harvey Weinstein scandal justifiably shake workplaces across the country. Women in nearly all industries can cry “Me Too.” So what about law? Legal workplaces have long been one big high-intensity, smart person’s social mixer with the attendant fallout, and  there is no shortage in our profession of Me Too tales. The… Continue Reading

The Key to Greater Profitability in the 21st Century

Posted in Announcements, Assessments, Books, Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness
Muir’s article published this month in Law Practice Today, entitled “The Key to More Profitable Practices in the 21st Century,” reviews some of the important reasons that raising emotional intelligence can improve the productivity and profitability of our legal workplaces.   The Key to More Profitable Practices in the 21st Century… Continue Reading

Sneak Peak at Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness
YourABA published a Q&A with author Ronda Muir today about her new book, Beyond Smart: Lawyering with Emotional Intelligence.  Check it out HERE.… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
I am pleased to announce that (along with the eclipse) Beyond Smart: Lawyering with Emotional Intelligence is available as of yesterday here on the ABA Shop website. For a discount, use Code RMUIR10 through December 31, 2017. This is the first comprehensive guide to understanding, using and raising emotional intelligence in the unique context of law practice. It… Continue Reading

The Equine Approach to Emotional intelligence

Posted in Client Service, Coaching, Communication, Conflict, Emotional Intelligence, Leadership, Professional Development, Teamwork, Uncategorized, Wellness
Linda Kohanov is one of the pioneers in the area of building emotional intelligence skills through human/equine interaction. Based on the theories she discusses in her numerous bestsellers, her organization Eponaquest offers programs in Arizona to artists, educators, and business leaders that “employ horses in teaching people leadership, assertiveness, personal empowerment, relationship, intuition, and emotional fitness skills.” I had… Continue Reading

Outsmarting Artificial Intelligence Part 3

Posted in Assessments, Books, Business Development, Client Service, Coaching, Communication, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized
So we realize the depth and breadth of the competition that artificially intelligent technology can pose to our traditional legal practices. We are, after all, not able to access as many sources and certainly not as fast and perhaps not as sophisticated in our analysis logarithms as some machines are. Then again, we have our… Continue Reading

Outsmarting Artificial Intelligence Part 2

Posted in Books, Client Service, Communication, Decision-Making, Emotional Intelligence, Leadership, Management, Professional Development, Risk Management, Uncategorized
Sure, as we were saying, we lawyers could use some extra computing capacity, but isn’t there something unique about dispensing legal services that makes our positions secure from the onslaught of robots with artificial intelligence? For example, some aspects of providing legal advice involves less data crunching and more soft skills. Doesn’t that protect us… Continue Reading

Outsmarting Artificial Intelligence Part 1

Posted in Books, Business Development, Client Service, Decision-Making, Emotional Intelligence, Innovation, Leadership, Management, Productivity, Professional Development, Risk Management, Teamwork, Uncategorized
If you’ve been watching Mostly Human, the new CNN series on some of the extreme applications of technology, you may be smugly thinking that at least law is immune to such bizarre technological intrusions. But the surge of technological advances in artificial intelligence and the rising incidence of its applications in business is destined to… Continue Reading

Whistleblowers United

Posted in Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Leadership, Management, Professional Development, Risk Management, Uncategorized
Speaking of ethical decisions, those who would be whistleblowers are usually caught by emotional crosswinds, often mentioning the difficulty they have in dealing with their own mixed emotions. As researchers concluded in “The Role of Emotional Intelligence in Ethical Decision Making at Work,” “Whistleblowing involves an intrapersonal conflict—an internal struggle of conflicting emotions that need… Continue Reading

Happiest of Holidays!

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Wellness, Work Satisfaction, Work/Life Balance
From Law People Management to you and yours, we wish you peace, prosperity and good health during the holidays and throughout the New Year. To that end, we are pleased to announce the publication by the American Bar Association of our book The Emotional Intelligence Edge for 21st Century Lawyers currently scheduled for summer of… Continue Reading

California Takes on Attorney/Client Sexual Relationships

Posted in Client Service, Culture, Emotional Intelligence, Ethics, Risk Management, Uncategorized
As noted in our ever-popular posts Lawyers Lusting After Clients and Their Spouses and Addendum to Lust, forum shopping should be on your mind if you’re looking for some nookie from a client. California may soon become one of the “don’t-even-think-about-it” states. The California Bar Association has proposed that any sexual relationship arising between a lawyer and his/her client… Continue Reading

Studies on the Currency of Influence: Trump vs. Clinton?

Posted in Client Service, Conflict, Culture, Emotional Intelligence, Leadership, Management, Productivity, Teamwork
Here’s a thought that will hopefully make us all more likable around the Thanksgiving turkey: “A growing body of research suggests that the way to influence—and to lead—is to begin with expressing emotional warmth.”  That is the conclusion–probably surprising to the legal crowd–of an interesting research study looking at what gives leaders the power of… Continue Reading