Client Service

Subscribe to Client Service

The College of Law Practice Management inducted its new Fellows at its annual conference held last weekend–October 24-25–in Nashville, TN. Ronda Muir, founder of Law Practice Management LLC and author of Beyond Smart: Lawyering with Emotional Intelligence, was one of those honored. The highlight of the conference was hearing from a couple dozen highly…

There’s a reason that SAP, Google, Aetna and IBM all have Chief Mindfulness Officers–they are explicitly trying to address the emotional fallout among their ranks in tech-revolutionized workplaces. But those working in legal workplaces are also feeling emotional fallout, from technological pressures, isolation and other major stressors, as the Law.com Minds Over Matters project…

Only a month after Morgan Lewis announced hiring its “Well-Being Director,” Kirkland & Ellis unveiled a firm-wide Wellbeing Program for its 2,500 attorneys and staff to help address mental health and substance misuse issues that the profession was flagged in the 2016 ABA and Hazelden study as being at high risk for. Among 13,000 licensed…

A recent survey by Robert Half Legal found that 83% of law firm respondents noted increasing demand over the last year for legal services. That is a welcome new trend after years of lower demand and lost legal jobs. But that promising development comes with a new challenge for legal employers–hiring the best legal professionals to provide those services.

…
Continue Reading

Paul Rawlinson, Baker McKenzie’s Global Chair, stepped down temporarily from his position last month. The firm’s announcement read in part:

“Based on the advice of his doctor, in response to medical issues caused by exhaustion, Paul has decided to take a step back from Firm leadership and client responsibilities to make his health and recovery…

Friday, October 12th was the last day of the 2018 annual IBA conference being held in Rome, Italy. Over 7,000 lawyers from around the world converged on the Eternal City to listen to dozens and dozens of programs on topics of interest, including updates in subject matter expertise, innovations in legal process and other subjects…

For those attending the International Bar Association annual meeting in Rome this upcoming week of October 7, Muir will be speaking on a 4:15 pm panel on Monday, October 8th–chaired by Peter Alfandary, Esq.–that will be discussing winning and retaining clients through cross cultural understanding. Related to emotional and social intelligence in several respects, cross…

According to Dr. Mary Czerwinski, manager and principal researcher of the Visualization and Interaction for Business and Entertainment group at Microsoft Research,”Emotions are fundamental to human interaction, but in a world where humans are increasingly interacting with AI systems, emotions may be fundamental to our interactions with machines as well.”

Several recent announcements illustrate…

A full day’s discussion in NYC of business analytics in a digital world as it applies to law firms, which Muir participated in, has been captured in Business Intelligence and Analytics for Law Firms: Insights for a shifting business ecosystem. Muir’s article on the need to recognize and utilize emotional data is included. You can…