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Exhaustion: Building a Successful, Sustainable Legal Organization

Posted in Client Service, Compensation, Emotional Intelligence, Innovation, Leadership, Management, Professional Development, Profitability, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction
Paul Rawlinson, Baker McKenzie’s Global Chair, stepped down temporarily from his position last month. The firm’s announcement read in part: “Based on the advice of his doctor, in response to medical issues caused by exhaustion, Paul has decided to take a step back from Firm leadership and client responsibilities to make his health and recovery… Continue Reading

Standing Room Only Crowds at the EI Programs at the 2018 IBA Annual Conference

Posted in Announcements, Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Work Satisfaction
Friday, October 12th was the last day of the 2018 annual IBA conference being held in Rome, Italy. Over 7,000 lawyers from around the world converged on the Eternal City to listen to dozens and dozens of programs on topics of interest, including updates in subject matter expertise, innovations in legal process and other subjects… Continue Reading

Can Emotional Intelligence Be Trained?

Posted in Assessments, Coaching, Culture, Decision-Making, Emotional Intelligence, Innovation, Law Departments, Leadership, Management, Mentoring, Professional Development, Recruitment, Retention, Uncategorized, Work Satisfaction, Work/Life Balance
That is the primary question. Now that emotional intelligence is well established as a major net positive in virtually every profession, what can be done to raise one’s emotional intelligence? The most recent evidence of the efficacy of emotional training comes in a study of doctors announced last month that found that EI training improved resident… Continue Reading

Join Us at the Annual International Bar Association Meeting in Rome

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
For those attending the International Bar Association annual meeting in Rome this upcoming week of October 7, Muir will be speaking on a 4:15 pm panel on Monday, October 8th–chaired by Peter Alfandary, Esq.–that will be discussing winning and retaining clients through cross cultural understanding. Related to emotional and social intelligence in several respects, cross… Continue Reading

Getting Past the Artificially Emotionally Intelligent Interviewer

Posted in Culture, Diversity, Emotional Intelligence, Innovation, Law Departments, Recruitment, Uncategorized
As AI is becoming more adept at emotional recognition and interaction–the holy grail for Google and other companies, your own emotional intelligence skills become more important for the sheer benefit of interacting with that software, as mentioned in the last post. A recent article in the Wall Street Journal adds additional gloss to the growing importance of emotional… Continue Reading

Business Analytics for Law Firms

Posted in Books, Business Development, Client Service, Decision-Making, Emotional Intelligence, Leadership, Management, Productivity, Professional Development, Risk Management, Uncategorized
A full day’s discussion in NYC of business analytics in a digital world as it applies to law firms, which Muir participated in, has been captured in Business Intelligence and Analytics for Law Firms: Insights for a shifting business ecosystem. Muir’s article on the need to recognize and utilize emotional data is included. You can… Continue Reading

The Largest Discount Yet on Best Seller Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Assessments, Books, Business Development, Client Service, Compensation, Conflict, Decision-Making, Diversity, Emotional Intelligence, Ethics, Law Departments, Law Education, Leadership, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Uncategorized
Don’t let your summer go by without getting the ABA’s best seller Beyond Smart: Lawyering with Emotional Intelligence. To make it even less painful for you to brush up on your EI skills, you can now get Beyond Smart in either paperback or e-book at a 25% discount using Discount Code ABASUM25. Let the wisdom begin!  … Continue Reading

Overcoming the Crowd and Fear

Posted in Conflict, Decision-Making, Emotional Intelligence, Professional Development, Risk Management, Uncategorized
Given the recent post about the power of crowdsourcing in predicting judicial decisions, for those who go against the group, there is another intriguing result: their brains light up in the amygdala, the emotional center of the brain. In “Why Do People Follow the Crowd?” a recent groundbreaking experiment found that when people “go along… Continue Reading

That Old Crowd Feeling for Supreme Court Decisions

Posted in Books, Client Service, Decision-Making, Emotional Intelligence, Professional Development, Risk Management, Uncategorized
In an interesting recent study entitled “Crowdsourcing Accurately and Robustly Predicts Supreme Court Decisions,” the conclusion is, as advertised, that “crowdsourcing outperforms both the commonly accepted ‘always guess reverse’ model and the best-studied algorithmic models.” Using a dataset and analysis that represents one of the largest explorations of recurring human prediction to date, the accuracy of prediction… Continue Reading

Don’t Miss the YLD Emotional Intelligence Webinar and Facebook Live Session!

Posted in Announcements, Books, Business Development, Client Service, Coaching, Compensation, Culture, Emotional Intelligence, Law Education, Leadership, Productivity, Professional Development, Profitability, Risk Management, Uncategorized, Wellness
It was a racing good time at the YLD Spring Conference in Louisville, KY last week and the keynote topic was using emotional intelligence to advance your career. If you missed attending, you can still see a related webinar replay online here, and watch the facebook live recording, accessible here, where Muir answers questions about this… Continue Reading

Associate-Initiated Reviews

Posted in Assessments, Client Service, Coaching, Communication, Compensation, Culture, Emotional Intelligence, Productivity, Professional Development, Recruitment, Retention, Uncategorized
One of the trends in corporate America that is starting to show up in law firms is the replacement of the old annual review with frequent real time reviews. Advocates of the new approach say the annual review focuses too much on past behavior, and often on behavior long in the past. At least two global law… Continue Reading

Join the Young Lawyers Division’s Day Saluting Emotional Intelligence!

Posted in Announcements, Decision-Making, Emotional Intelligence, Ethics, Productivity, Professional Development, Profitability, Retention, Risk Management, Uncategorized
On Friday, May 11th, as part of the 2018 YLD Spring Conference being held this year in Louisville, Kentucky, Muir will be participating in several programs on the topic of “Advancing Your Career with Emotional Intelligence,” starting with the opening address at 8AM EDT, followed by a free webinar at 1PM EDT (or register on facebook), immediately… Continue Reading

Artificial Intelligence Beats Out Lawyers Again

Posted in Business Development, Client Service, Emotional Intelligence, Innovation, Profitability, Recruitment, Risk Management, Uncategorized
In a recent study analyzing accuracy in reviewing provisions of five NDAs, an artificial intelligence program achieved 94% accuracy versus 85% average accuracy for a group of 20 experienced lawyers. The most accurate lawyer equaled the accuracy of the AI program, but the least accurate lawyer clocked in at only 74% accuracy, an alarming statistic for… Continue Reading

The Facebook Connection to Emotional Intelligence

Posted in Books, Culture, Decision-Making, Emotional Intelligence, Productivity, Uncategorized
As discussed in Beyond Smart: Lawyering with Emotional Intelligence, Facebook has figured in a number of projects touching on emotional intelligence. First, since Mark Zuckerberg evidently believes that, “What [members] really want is the ability to express empathy,” Facebook introduced a “dislike” button for users to show their empathy by responding to sad news. Facebook has also used access… Continue Reading

Muir to Speak at ARK Group’s Annual Business Intelligence and Analytics Conference

Posted in Announcements, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Management, Productivity, Professional Development, Profitability, Risk Management, Teamwork, Uncategorized
Ark Group’s 7th Annual Conference on Business Intelligence and Analytics in the Legal Profession will be held April 26th, 2018 at the SUNY Global Center, New York, NY. The conference topic is how analytics are being used to accelerate productivity across key firm dimensions – driving the development of standards, metrics and processes reflective of… Continue Reading

The Physics of Emotion

Posted in Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Productivity, Professional Development, Profitability, Teamwork, Uncategorized
Dr. Candace Pert was, among many other posts, the chief of brain biochemistry at the National Institutes of Health before going into private research. She passed away suddenly a few years ago, but her research has made notable contributions to the study of emotional intelligence. In an interview, The Physics of Emotion, Pert explains that neurotransmitters called peptides… Continue Reading

NYU Law School Program: Using Emotional Intelligence for Successful and Satisfying Legal Careers

Posted in Announcements, Assessments, Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction
Join us at 12:45 pm on Wednesday, February 28, when Ronda Muir will be making a lunchtime presentation at NYU Law School on Using Emotional Intelligence for Successful and Satisfying Legal Careers and signing copies of her book Beyond Smart: Lawyering with Emotional Intelligence. For more information and to register, go here. See you there!  … Continue Reading

A Valentine’s Warning

Posted in Uncategorized
Now that Valentine’s Day is past, you might want to reconsider that intraoffice romance you’ve been contemplating and your firm or department might want to consider what kind of procedures to put in place to protect all of their lawyers from unwanted advances and from liability–whether unintentional or not. “When Lawyers Court: Dating in Law… Continue Reading

February Discount on Beyond Smart: Lawyering with Emotional Intelligence!

Posted in Announcements, Assessments, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized
  Beyond Smart: Lawyering with Emotional Intelligence has been chosen as one of the ABA’s  Top 2017 Legal Titles.  For those who haven’t yet gotten this comprehensive guide to understanding and using emotional intelligence in the unique context of practicing law, you can buy it here for yourself and others in paperback or as an E-book at a… Continue Reading

Potential Legal Workplace Liability Expands Further in the #MeToo Age

Posted in Culture, Diversity, Emotional Intelligence, Ethics, Law Departments, Law Education, Leadership, Management, Professional Development, Profitability, Recruitment, Risk Management, Uncategorized
On Monday, February 5, 2018, Resolution 302 was adopted unanimously by the American Bar Association expanding the ABA’s existing provisions, dating back to 1992, in the case of harassment or retaliation based on gender, gender identity and sexual orientation in legal workplaces and by any one (including third parties) connected with legal work, wherever that conduct occurs.… Continue Reading

Scandals at the Gate

Posted in Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Risk Management, Uncategorized
The implications of the Harvey Weinstein scandal justifiably shake workplaces across the country. Women in nearly all industries can cry “Me Too.” So what about law? Legal workplaces have long been one big high-intensity, smart person’s social mixer with the attendant fallout, and  there is no shortage in our profession of Me Too tales. The… Continue Reading

The Key to Greater Profitability in the 21st Century

Posted in Announcements, Assessments, Books, Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness
Muir’s article published this month in Law Practice Today, entitled “The Key to More Profitable Practices in the 21st Century,” reviews some of the important reasons that raising emotional intelligence can improve the productivity and profitability of our legal workplaces.   The Key to More Profitable Practices in the 21st Century… Continue Reading

Successfully Making Changes

Posted in Announcements, Culture, Emotional Intelligence, Law Departments, Leadership, Management, Productivity, Uncategorized
In Sydney, Australia at the IBA annual conference earlier this month, Muir participated on a great panel with an energized audience on the topic of successfully making changes in our careers. Here are two of the recent articles in Lawyers Weekly: “How to Fail Well” and “The Pursuit of Happiness in the Law.”  One of the takeaways was… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
I am pleased to announce that (along with the eclipse) Beyond Smart: Lawyering with Emotional Intelligence is available as of yesterday here on the ABA Shop website. For a discount, use Code RMUIR10 through December 31, 2017. This is the first comprehensive guide to understanding, using and raising emotional intelligence in the unique context of law practice. It… Continue Reading