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Category Archives: Conflict

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Building Your Emotional Vocabulary

Posted in Assessments, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Mentoring, Retention, Wellness
One of the ways to improve our emotional intelligence, and therefore improve our decision-making, our productivity. our personal interactions and our well-being, is to expand our vocabulary with respect to emotions. We experience hundreds of shades of emotion every day. While five to seven emotions are considered basic, combinations of those emotions blend together to… Continue Reading

Moral Disengagement and the Law

Posted in Client Service, Conflict, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Professional Development, Risk Management
Commentators have remarked for years on the decline in ethical standards among lawyers, leading to increasing charges of fraud, theft, breach of fiduciary duties, among other crimes, and also pure incivility. Even lawyers have long thought that lawyers are behaving inappropriately and should be more closely monitored: in one survey, 62% of the lawyers surveyed believed… Continue Reading

More on Love and the Law

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Productivity, Professional Development, Profitability, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
In our 2013 entry “The Law: What’s Love Got To Do With It?“, we noted the movement toward integrative law, which  “Pauline Tesler, director of the Integrative Law Institute, believes… is the next ‘huge wave coming to the legal profession.’ As she explains, this type of practice is aimed at ‘out-of-court solutions and the well-being of… Continue Reading

Leadership: What Really Matters

Posted in Conflict, Decision-Making, Leadership, Management, Profitability, Teamwork, Uncategorized, Work Satisfaction
According to an article in the January 2015 McKinsey and Company Quarterly Newsletter, Decoding leadership: What Really Matters,”[o]ver 90 percent of CEOs are already planning to increase investment in leadership development because they see it as the single most important human-capital issue their organizations face. And they’re right to do so: earlier McKinsey research has consistently… Continue Reading

Stress for Better and Worse

Posted in Books, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment, Retention, Teamwork, Work Satisfaction
The Center for Creative Leadership’s 2013 White Paper on “The Surprising Truth about What Drives Stress and How Leaders Build Resilience” lists stress and burnout as the top two issues leaders worldwide wrestle with. “Burnout” is a syndrome caused by excessive stress which can produce physical, emotional and mental exhaustion.  Burnout is the end game… Continue Reading

Tips for Starting Off the New Year Right

Posted in Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Teamwork
Shake off that New Year’s hangover–a whole new year lies ahead for making progress in your career! To help you start out right, former President of the College of Law Practice Management Merrilyn Astin Tarlton has put together 49-Tips-for-the-New-Lawyer, which are good advice for the not-so-new lawyer, as well.  Print them out, hang them on your… Continue Reading

The Intersection of Law and Psychology

Posted in Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
On February 21-22 of this year, the Boyd School of Law and Saltman Center for Conflict Resolution at the University of Nevada at Las Vegas held a very interesting conference on Psychology and Lawyering.  Attendance and enthusiasm were high and organizers anticipate future conferences well-fueled with the expanding research on these related areas. Here are some… Continue Reading

Diversity in Personal Style

Posted in Announcements, Conflict, Diversity, Emotional Intelligence, Ethics, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction, Work/Life Balance
Muir spoke at the Center for Legal Inclusiveness Summit  in Denver, Colorado on Monday, May 12, a well-run event drawing people from all directions, despite a spring snowstorm.  Muir’s topic was “Achieving the Advantages of Diversity in Personal Style,” a review of the narrow personal style profile that prevails in many legal organizations, the hazards… Continue Reading

The Thing About Blind Spots

Posted in Assessments, Coaching, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Professional Development, Recruitment, Retention, Risk Management, Teamwork
Discrimination comes in all forms. In our 2011 entry on the dismissal of an EEOC suit against Bloomberg, we noted that Karen Lockwood, a senior female partner in Howrey, a Washington D.C. firm and then president of the D.C. Women’s Bar Association, made a distinction between discrimination and unconscious bias: “Law firms are way beyond discrimination…… Continue Reading

Addendum to Lust

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Management, Risk Management, Uncategorized
While our last posts have discussed the law and warmth, love, compassion, niceness and caring, there remains the unspoken kind of ardor.  No, not that one.  The one between lawyers and their clients. One of the most all-time popular posts on this blog continues to be “Practical Practice Tips: Lawyers Lusting After Clients and Their Spouses.” … Continue Reading

The Law: What’s Love Got To Do With It?

Posted in Books, Client Service, Conflict, Culture, Emotional Intelligence, Leadership, Management, Productivity, Professional Development, Profitability, Retention, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
Mindful of Rev. King’s exhortation to leaven power with love, remember the Doonesbury character Woodrow proclaiming “By God, I love the law!”  Well, there’s a perspective afoot in the legal industry that may take that sentiment and turn it on its head.  It sounds something like “the law is all about love!” According to an… Continue Reading

Muir Webinar on Emotions in the Office

Posted in Announcements, Communication, Conflict, Culture, Emotional Intelligence, Risk Management, Teamwork, Wellness, Work Satisfaction
Muir presented a Webinar September 12, 2013 to members of the Organization of Legal Professionals on “Crying Happens: Managing Emotions in the Office” tailored to recognizing and managing the emotional challenges in a legal office.  Comments included “wonderful” and “good stuff!”… Continue Reading

Collaborative Culture and Office Geography

Posted in Communication, Conflict, Culture, Law Departments, Management, Productivity, Retention, Teamwork, Work Satisfaction
The Emergence of the C-Suite Today’s law firm looking to achieve a more business-like operation is often replicating many of the senior officers that businesses have, setting up or bulking up a C-Suite.  In addition to a Managing Partner or CEO, there may well be a Chief Operating Officer, Chief Financial Officer, Chief Information Officer,… Continue Reading

The Dilemma of Managing Partners of Mid-Size Law Firms

Posted in Business Development, Client Service, Conflict, Decision-Making, Innovation, Leadership, Management, Risk Management
A recent survey of 75 managing partners of mid-size firms, i.e. mostly 20-75 lawyers, gave an interesting picture of the challenges those leaders are facing. For starters, these MPs have no job description, no identified successor and no exit strategy.  They are provided with no leadership training, and do not have a finalized firm strategic… Continue Reading

Shall We Raise the Profits of Partners?

Posted in Books, Business Development, Client Service, Compensation, Conflict, Culture, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Succession, Uncategorized, Work Satisfaction
The Altman-Weil 5th annual survey of law firm leaders has been recently published to much commentary. Some of the more striking results of the survey relate to leaders’ assessment of the market challenges (primarily reflecting the viewpoints of 250+lawyer law firms) and their firms’ ability to meet them.  Over the next 24 months, most managers cited the… Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a “bit on the dry side,”… Continue Reading

Muir to Present at Yale Law School

Posted in Announcements, Assessments, Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Law Education, Leadership, Management, Productivity, Profitability, Retention, Work Satisfaction
Ronda Muir, Esq., will present a seminar at Yale Law School on March 13, 2013 on "The Unique Psychological World of Lawyers–Strategies for a Successful and Satisfying Career."  She will review data from research with respect to personality assessments, positive psychology, conflict management, the Meyers-Briggs Type Indicator and emotional intelligence showing the particular characteristics of lawyers that… Continue Reading

What the White Coats May Be Missing

Posted in Books, Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Leadership, Management, Professional Development, Teamwork
Speaking of doctors in white coats, one has identified an attribute that may not rub off onto you when you don your own white coat.  According to Peter Ubel, a physician and behavioral scientist at Duke University, Starbucks employees have better training and are more effective in acting emotionally intelligent than doctors are. In his book Critical… Continue Reading

Nice Guys Finish Last? A Meditation on a Questionable Virtue

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Ethics, Leadership, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Teamwork, Work Satisfaction
Most of us have very high standards for the work we deliver our clients.  We demand from ourselves and those on our team the best possible product. "Performance at whatever price" might be our mantra, even if it requires nagging and criticizing or even bullying.  Yet confrontational environments feel uncomfortable to most people and over the long run are in fact not conducive… Continue Reading

What’s Ethics Got to Do With It? Part 1

Posted in Client Service, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Leadership, Management, Professional Development, Risk Management, Teamwork, Work Satisfaction
Recent reporting happened to recount within days of each other three instances of fraud in the legal world that bear some reflection.  In New York in late July, after a short deliberation by the jury, two attorneys were convicted of 10 felony counts of perpetuating for over almost a decade mortgage fraud, including conspiracy to commit bank fraud… Continue Reading

Gender and Emotional Intelligence: Women Will Save the World?

Posted in Business Development, Client Service, Conflict, Culture, Diversity, Emotional Intelligence, Management
The Dalai Lama proclaimed at the Vancouver Peace Summit a few years back that "the Western woman will save the world."  Of course, he might have been a little heady over the company he was keeping there– Nobel peace laureates Mairead Maguire, Jody Williams and Betty Williams, Mary Robinson, the beloved Irish president and tireless human rights… Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the… Continue Reading

Muir to Speak on Lawyering with Emotional Intelligence

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Emotional Intelligence, Ethics, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to… Continue Reading

Muir to Present Webinar on Emotional Intelligence and Lawyering

Posted in Announcements, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Leadership, Management, Mentoring, Productivity, Profitability, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Ronda Muir of Law People Management LLC, Randall Kiser of DecisionSet, and Daniel S. Bowling III of Duke Law School will be co-presenting a Center for Competitive Management audio presentation on Wednesday, June 13, 2012 at 2pm EDT entitled "Lawyering with Emotional Intelligence." The presentation will cover the relatively new science of emotional intelligence, its relationship to… Continue Reading