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Category Archives: Law Departments

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Can Emotional Intelligence Be Trained?

Posted in Assessments, Coaching, Culture, Decision-Making, Emotional Intelligence, Innovation, Law Departments, Leadership, Management, Mentoring, Professional Development, Recruitment, Retention, Uncategorized, Work Satisfaction, Work/Life Balance
That is the primary question. Now that emotional intelligence is well established as a major net positive in virtually every profession, what can be done to raise one’s emotional intelligence? The most recent evidence of the efficacy of emotional training comes in a study of doctors announced last month that found that EI training improved resident… Continue Reading

Join Us at the Annual International Bar Association Meeting in Rome

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
For those attending the International Bar Association annual meeting in Rome this upcoming week of October 7, Muir will be speaking on a 4:15 pm panel on Monday, October 8th–chaired by Peter Alfandary, Esq.–that will be discussing winning and retaining clients through cross cultural understanding. Related to emotional and social intelligence in several respects, cross… Continue Reading

Getting Past the Artificially Emotionally Intelligent Interviewer

Posted in Culture, Diversity, Emotional Intelligence, Innovation, Law Departments, Recruitment, Uncategorized
As AI is becoming more adept at emotional recognition and interaction–the holy grail for Google and other companies, your own emotional intelligence skills become more important for the sheer benefit of interacting with that software, as mentioned in the last post. A recent article in the Wall Street Journal adds additional gloss to the growing importance of emotional… Continue Reading

Artificial Emotional Intelligence Becomes a Force

Posted in Announcements, Client Service, Emotional Intelligence, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Risk Management
According to Dr. Mary Czerwinski, manager and principal researcher of the Visualization and Interaction for Business and Entertainment group at Microsoft Research,”Emotions are fundamental to human interaction, but in a world where humans are increasingly interacting with AI systems, emotions may be fundamental to our interactions with machines as well.” Several recent announcements illustrate her… Continue Reading

The Largest Discount Yet on Best Seller Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Assessments, Books, Business Development, Client Service, Compensation, Conflict, Decision-Making, Diversity, Emotional Intelligence, Ethics, Law Departments, Law Education, Leadership, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Uncategorized
Don’t let your summer go by without getting the ABA’s best seller Beyond Smart: Lawyering with Emotional Intelligence. To make it even less painful for you to brush up on your EI skills, you can now get Beyond Smart in either paperback or e-book at a 25% discount using Discount Code ABASUM25. Let the wisdom begin!  … Continue Reading

February Discount on Beyond Smart: Lawyering with Emotional Intelligence!

Posted in Announcements, Assessments, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Uncategorized
  Beyond Smart: Lawyering with Emotional Intelligence has been chosen as one of the ABA’s  Top 2017 Legal Titles.  For those who haven’t yet gotten this comprehensive guide to understanding and using emotional intelligence in the unique context of practicing law, you can buy it here for yourself and others in paperback or as an E-book at a… Continue Reading

Potential Legal Workplace Liability Expands Further in the #MeToo Age

Posted in Culture, Diversity, Emotional Intelligence, Ethics, Law Departments, Law Education, Leadership, Management, Professional Development, Profitability, Recruitment, Risk Management, Uncategorized
On Monday, February 5, 2018, Resolution 302 was adopted unanimously by the American Bar Association expanding the ABA’s existing provisions, dating back to 1992, in the case of harassment or retaliation based on gender, gender identity and sexual orientation in legal workplaces and by any one (including third parties) connected with legal work, wherever that conduct occurs.… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence Now Available as an EBook

Posted in Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
Beyond Smart: Lawyering with Emotional Intelligence is now available as an eBook and at a significant discount from the paperback price. Take it along on the plane or vacation. For a discount, use Code RMUIR10.… Continue Reading

The Key to Greater Profitability in the 21st Century

Posted in Announcements, Assessments, Books, Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness
Muir’s article published this month in Law Practice Today, entitled “The Key to More Profitable Practices in the 21st Century,” reviews some of the important reasons that raising emotional intelligence can improve the productivity and profitability of our legal workplaces.   The Key to More Profitable Practices in the 21st Century… Continue Reading

Successfully Making Changes

Posted in Announcements, Culture, Emotional Intelligence, Law Departments, Leadership, Management, Productivity, Uncategorized
In Sydney, Australia at the IBA annual conference earlier this month, Muir participated on a great panel with an energized audience on the topic of successfully making changes in our careers. Here are two of the recent articles in Lawyers Weekly: “How to Fail Well” and “The Pursuit of Happiness in the Law.”  One of the takeaways was… Continue Reading

Sneak Peak at Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Teamwork, Wellness
YourABA published a Q&A with author Ronda Muir today about her new book, Beyond Smart: Lawyering with Emotional Intelligence.  Check it out HERE.… Continue Reading

Beyond Smart: Lawyering with Emotional Intelligence

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
I am pleased to announce that (along with the eclipse) Beyond Smart: Lawyering with Emotional Intelligence is available as of yesterday here on the ABA Shop website. For a discount, use Code RMUIR10 through December 31, 2017. This is the first comprehensive guide to understanding, using and raising emotional intelligence in the unique context of law practice. It… Continue Reading

Happiest of Holidays!

Posted in Announcements, Books, Business Development, Client Service, Coaching, Communication, Compensation, Conflict, Culture, Decision-Making, Diversity, Emotional Intelligence, Ethics, Innovation, Law Departments, Law Education, Leadership, Management, Mentoring, Pro Bono and Community Service, Productivity, Professional Development, Profitability, Recruitment, Retention, Risk Management, Succession, Teamwork, Wellness, Work Satisfaction, Work/Life Balance
From Law People Management to you and yours, we wish you peace, prosperity and good health during the holidays and throughout the New Year. To that end, we are pleased to announce the publication by the American Bar Association of our book The Emotional Intelligence Edge for 21st Century Lawyers currently scheduled for summer of… Continue Reading

Dumbing Down the Law?

Posted in Innovation, Law Departments, Law Education, Leadership, Management, Productivity, Profitability, Recruitment, Retention, Risk Management, Uncategorized
Here we are into another application-to-law-school season and there are hopes that the numbers are starting to look up. After all, the news over the last few years–the lower number of applicants to law school (declining over 40% to the lowest level in 15 years), the low enrollment rate (2014’s was the lowest since 1987), the… Continue Reading

Mamas, Don’t Let Your Daughters Grow Up to be Lawyers: A Preview

Posted in Client Service, Compensation, Conflict, Culture, Diversity, Emotional Intelligence, Innovation, Law Departments, Law Education, Leadership, Management, Professional Development, Profitability, Recruitment, Retention, Risk Management, Uncategorized, Work Satisfaction, Work/Life Balance
In anticipation of a white paper on the persistent question of why there isn’t greater gender diversity in the practice of law, here’s a look at a few of the salient points: Women have comprised roughly half of law graduates for a number of decades, and have been consistently over-represented at the top of their… Continue Reading

Tips for Starting Off the New Year Right

Posted in Business Development, Client Service, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Teamwork
Shake off that New Year’s hangover–a whole new year lies ahead for making progress in your career! To help you start out right, former President of the College of Law Practice Management Merrilyn Astin Tarlton has put together 49-Tips-for-the-New-Lawyer, which are good advice for the not-so-new lawyer, as well.  Print them out, hang them on your… Continue Reading

Something for Nothing

Posted in Business Development, Client Service, Communication, Emotional Intelligence, Law Departments, Leadership, Management, Uncategorized
It’s that time of year.  One of the more interesting phenomena is that Americans give an astounding amount of money to charity every year–apparently primarily because they get that warm glow inside from doing so.  Sure, there may be some social advantages, like supporting friends, or reputation bennies, like seeing your name in print, but… Continue Reading

How Was Your Mental Health Day?

Posted in Assessments, Client Service, Coaching, Culture, Emotional Intelligence, Law Departments, Management, Mentoring, Productivity, Professional Development, Retention, Risk Management, Uncategorized, Wellness, Work Satisfaction, Work/Life Balance
World Mental Health Day was Friday, October 10th.  How did yours go? Did your firm or department remind you not to work such long hours that you lose your critical thinking edge or alienate the personal ties that keep you grounded and productive?  Did you get a refresher on how to deal with stress and its… Continue Reading

Collaborative Culture and Office Geography

Posted in Communication, Conflict, Culture, Law Departments, Management, Productivity, Retention, Teamwork, Work Satisfaction
The Emergence of the C-Suite Today’s law firm looking to achieve a more business-like operation is often replicating many of the senior officers that businesses have, setting up or bulking up a C-Suite.  In addition to a Managing Partner or CEO, there may well be a Chief Operating Officer, Chief Financial Officer, Chief Information Officer,… Continue Reading

Clueless at the Top?

Posted in Assessments, Books, Coaching, Communication, Compensation, Innovation, Law Departments, Management, Mentoring, Professional Development, Retention, Risk Management, Work Satisfaction
While workers with high emotional intelligence are consistently the best performers on all steps of the corporate ladder, interestingly enough it is those at the top level of management who have the lowest overall average emotional intelligence (EI or EQ)  in organizations. Prompting one journalist to contend that “Your Boss Probably Wouldn’t Pass Yale’s Emotional Intelligence… Continue Reading

Communist Leadership and Pornography

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Emotional Intelligence, Innovation, Law Departments, Leadership, Management, Mentoring, Productivity, Professional Development, Recruitment, Retention, Risk Management, Teamwork, Work Satisfaction
Speaking of China, while touring a  job fair in Tianjin last week, China’s President Xi Jiping  answered his own question to a local official as to what the critical ingredients of  good Communist leaders are. “Intelligence quotient and emotional quotient – which is more important?” the president evidently asked.  When the official answered “both,” it was reported that… Continue Reading

Lawyer Personalities at Above the Law

Posted in Assessments, Business Development, Client Service, Coaching, Communication, Conflict, Culture, Emotional Intelligence, Law Departments, Law Education, Leadership, Management, Mentoring, Professional Development, Profitability, Recruitment, Retention, Risk Management, White Papers, Work Satisfaction
Above the Law columnist Susan Moon, an in-house lawyer at Wyndham Worldwide, gave our The Unique Psychological World of Lawyers a nice plug last week, just hours after much of the data in it was discussed at a presentation at Yale Law School.  An older article (since updated) and a “bit on the dry side,”… Continue Reading

Notes from the Futures Conference: Part 3

Posted in Business Development, Client Service, Communication, Culture, Innovation, Law Departments, Leadership, Management, Professional Development, Risk Management, Teamwork
Here is the third and final installment on some of the highlights from this year’s Futures Conference of the College of Law Practice Management held at Georgetown Law School at the end of last month: What General Counsel Want From Their Outside Law Firms The panel’s top considerations reflected the same ones outlined in the ACC’s GC Value Insights, prepared in cooperation with a number of… Continue Reading

The Politics of Place: Where’s Your Office?

Posted in Business Development, Client Service, Communication, Conflict, Culture, Decision-Making, Law Departments, Leadership, Management, Mentoring, Productivity, Profitability, Retention, Risk Management, Succession, Teamwork, Work Satisfaction
While it’s unlikely that anyone would attribute all of Research in Motion’s troubles to corporate geography, it’s worth noting that RIM’s two chief executives, both now gone, were located over the last few critical years in offices about a 10-minute drive apart. And, according to former RIM executives, meetings with both of them present were rare. In the… Continue Reading